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Why Does an External Agent Call Stay Connected After the Customer Has Hung Up?
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0
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19
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July 23, 2026
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Agent Desktop 2.0: Questions, Feedback & Best Practices
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6
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105
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July 21, 2026
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Manual outbound dialling and voice prompt
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1
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11
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July 20, 2026
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Issue with remaining negative list records across multiple services
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0
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14
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April 24, 2026
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Give supervisors power to force chat "dings" to monitored agents
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0
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13
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March 19, 2026
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Softphone Recording Start/Stop Events Do Not Affect Softphone State (v5.20–v5.34)
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0
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31
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February 2, 2026
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Behavior During Multiple Incoming Calls in Hunt Groups
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0
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41
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December 10, 2025
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Would like to see professional series headset call controller features work with Agent Desktop
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3
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266
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July 29, 2025
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Arabic Language Interface Support for Agent Desktop and Admin Portal
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0
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33
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May 23, 2025
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Notready status statistics inquiry
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4
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166
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January 24, 2024
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Barge-in/monitoring functionality for new agents to listen in
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1
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205
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November 25, 2022
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Multiple SalesForce session (different Sales Force clients)
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0
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164
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October 12, 2022
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BPClient install file
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1
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745
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March 16, 2022
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Customizable UI Color Schemes in Agent Desktop
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1
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321
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January 12, 2022
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Campaign Callback For Specific Agent
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1
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212
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November 9, 2021
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Hold tone for Agents
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4
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369
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August 18, 2021
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IBM Watson NLU is not working with v5.5.1.53573 (Stable)
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1
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231
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June 12, 2021
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Customer history
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5
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308
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May 20, 2021
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Bright Pattern Integration with Microsoft Teams
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2
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545
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April 8, 2021
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Inactive Chat Notification
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2
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262
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March 24, 2021
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Status Timer for agent
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1
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197
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February 10, 2021
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What is the difference between phone and secure phone devices?
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3
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259
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February 3, 2021
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Is there a way for agents to see other agent states, without giving them the state of "Supervising"?
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5
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320
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January 18, 2021
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SSO Login Question
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2
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288
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December 16, 2020
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'Only for this service' checkbox for Knowledge Base in Agent Desktop
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1
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247
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December 3, 2020
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Question on Port 5060
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2
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317
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December 1, 2020
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How many agents can I add to a group chat?
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1
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202
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November 4, 2020
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Customer has 1 agent experiencing audio issues
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1
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219
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October 16, 2020
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Unable to display recent emails in case search if results are more than 98 entries
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1
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206
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October 14, 2020
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Are there controls to rewind or fast forward voicemail messages?
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1
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208
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October 9, 2020
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