Hello
- MAC:bpclient_mac.pkg, Windows: BPClientSetup.exe
What functions does the above installation file provide?
(ex. network check, call quality improvement, etc…)
Agent Desktop Helper Application
Contact center agents, supervisors, campaign operators, and back-office (PBX) users access Bright Pattern Contact Center via the Agent Desktop application, which is a web application that runs in all popular browsers. Although most of the Agent Desktop functionality is implemented using thin-client technologies, some of its capabilities require a software component that is installed on users’ computers. This component is called the Agent Desktop Helper Application .
In the current version of Bright Pattern Contact Center, Agent Desktop Helper Application provides the following functions:
- Softphone (SIP/RTP endpoint)
- Screen-pop dialog
- Logging
- Indication of audio device changes
- Alerts on all audio devices
- Screen recording
- Screen monitoring
- Key-press detection for presence status updates
- Voice quality monitoring
- Simplified .NET API support
For more information about the application, see the Agent Guide , section Agent Desktop Helper Application Quick Start, and section Installing and Updating the Agent Desktop Helper Application.