This thread is open for any questions related to the new Agent Desktop 2.0 interface. Whether you have questions about the updated feature set, adoption and rollout planning, accessibility, configuration, user experience changes, or best practices for transitioning teams to the new interface, please feel free to post them here.
Our team will be monitoring this space and responding to questions as they come in. We’re excited to support you through the transition and help your teams get the most out of Agent Desktop 2.0.
Hi Werner, the scope of the MS-Teams-Chat integration remains the same, except one thing: now you can completely disable the Bright Pattern Chat Center for a tenant via an advanced option. This will not affect the MS-Teams integration.
Will the Agent Desktop 1.0 SDK continue to be supported in Agent Desktop 2.0, or will it no longer be compatible?
Agent desktop 1.0 SDK is not compatible with Agent Desktop 2.0 SDK (it’s called communicator widget SDK for now, but not for long, as it supports both the widget and AD 2.0)
Will there be a dedicated Agent Desktop 2.0 SDK available?
If an Agent Desktop 2.0 SDK is provided, will there be significant changes to the SDK APIs and event model compared to Agent Desktop 1.0?
Is there any migration guide or documentation available for customers who plan to migrate from Agent Desktop 1.0 SDK to Agent Desktop 2.0?
It’s a rebuild, there is no upgrade path. One of the reasons we have desktops and SDKs separate is the underlying technology is very different.
That said, we will support both SDK until customers safely move from one to another. We are happy to help you with transition, if you share your questions and use cases we will do all we can to help.