The current behavior is as described in the manual:
https://help.brightpattern.com/5.19:Contact-center-administrator-guide/Directory/HuntGroups
Current behavior during multiple incoming calls in Hunt Groups:
Once a member answers the first call, the second call continues to alert the other members of the hunt group, including the member who answered the first call.
Issues with the current behavior:
It is disruptive to receive call alerts while already on a call or during after-call work. Additionally, when integrated with CRM systems such as Salesforce, the screen may switch due to another incoming call, which is highly inconvenient.
Suggestion:
It would be helpful if Hunt Groups could operate similarly to when Hunt Groups are not used—specifically, to deliver calls only when an agent’s status is Ready.
If there could be an option to switch between the current behavior and a new behavior (as described above), it would allow greater flexibility for different operational needs.