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Custom reporting field as a scenario variable
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2
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11
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April 27, 2026
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Enabling WhatsApp Marketing, Broadcast & Outbound Messaging with Bright Pattern
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0
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4
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April 23, 2026
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How to Automate Email Handling with AI
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0
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17
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March 4, 2026
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Give callers the option to divert from call queue to SMS interactions
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0
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23
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December 17, 2025
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TTS uses different voices for service announcement in connect call step
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1
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33
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October 30, 2025
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DTMF Digits Leaking from Prompt Playback to Collect Digits Block
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1
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27
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October 27, 2025
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Why does the scenario prompt not play converted TTS even when the language is Korean and the voice TTS is Microsoft TTS (default)?
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2
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57
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October 4, 2025
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Add support of Azure TTS
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3
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55
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September 27, 2025
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Can I create and use custom scenario blocks?
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1
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58
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May 29, 2025
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Inbound Channel - Teams and Slack
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1
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46
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August 5, 2024
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Does the "Fetch URL" block in scenario support SOAP
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2
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397
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May 14, 2024
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How to use GetNext block in the Fetch URL block
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1
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139
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May 2, 2024
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Dynamic Timeout for Scenario Play-Listen Block
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0
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178
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February 6, 2023
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Track the calls entering into the call centre through a particular Inbound number
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13
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332
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November 8, 2022
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PER: Exception path reason/reason code variable for a several scenario objects (Email, Internal Message, Send Message+, etc.)
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0
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181
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October 24, 2022
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Last Agent Routing
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1
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199
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October 12, 2022
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Scheduled Callbacks
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6
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296
|
September 11, 2022
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Scenario Variables Display in Activity Form
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0
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212
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July 22, 2022
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EWT announcement is only in minutes and seconds, not in hours
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1
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209
|
May 24, 2022
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Inhibiting Same Caller in Virtual Queue Multiple Times
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4
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335
|
May 23, 2022
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Default Bridge Scenario and Dispositions
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1
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315
|
March 12, 2022
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Transfer to Overflow Call Center
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2
|
240
|
February 9, 2022
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About Unix time expression
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0
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224
|
November 18, 2021
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Time and Date when interaction enters BPCC
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2
|
299
|
September 7, 2021
|
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About Play-Prompt Block Error
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3
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337
|
August 27, 2021
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Export to file all at once
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1
|
214
|
August 20, 2021
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Voicemail message after Hold message
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1
|
216
|
July 7, 2021
|
|
Lopping through $(item.transcript.JSON)
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5
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351
|
June 26, 2021
|
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Customer history
|
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5
|
283
|
May 20, 2021
|
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Callback inquiries
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2
|
268
|
April 26, 2021
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