Topics tagged scenario

Topic	Replies	Views	Activity
Manual outbound dialling and voice prompt Product Q&A scenario , agentdesktop	1	46	July 20, 2026
Custom reporting field as a scenario variable Product Q&A scenario	3	63	May 23, 2026
Enabling WhatsApp Marketing, Broadcast & Outbound Messaging with Bright Pattern Feature ideas, comments and votes scenario , bot , chat	0	28	April 23, 2026
How to Automate Email Handling with AI Product Q&A scenario , email , ai , scenariodesign	0	32	March 4, 2026
Give callers the option to divert from call queue to SMS interactions Uncategorized scenario , scenariodesign	0	36	December 17, 2025
TTS uses different voices for service announcement in connect call step Product Q&A scenario , tts	1	55	October 30, 2025
DTMF Digits Leaking from Prompt Playback to Collect Digits Block Product Q&A scenario	1	62	October 27, 2025
Why does the scenario prompt not play converted TTS even when the language is Korean and the voice TTS is Microsoft TTS (default)? Product Q&A scenario , tts	2	104	October 4, 2025
Add support of Azure TTS Feature ideas, comments and votes scenario , bot	3	77	September 27, 2025
Can I create and use custom scenario blocks? Product Q&A scenario	1	70	May 29, 2025
Inbound Channel - Teams and Slack Feature ideas, comments and votes scenario	1	65	August 5, 2024
Does the "Fetch URL" block in scenario support SOAP API and Integrations scenario , fetchurl , soapcall	2	417	May 14, 2024
How to use GetNext block in the Fetch URL block API and Integrations scenario , variable , fetchurl	1	149	May 2, 2024
Dynamic Timeout for Scenario Play-Listen Block Feature ideas, comments and votes scenario , variable	0	189	February 6, 2023
Track the calls entering into the call centre through a particular Inbound number Feature ideas, comments and votes api , scenario , variable , realtimestatistics , listrecord	13	391	November 8, 2022
PER: Exception path reason/reason code variable for a several scenario objects (Email, Internal Message, Send Message+, etc.) Feature ideas, comments and votes scenario	0	200	October 24, 2022
Last Agent Routing Product Q&A scenario	1	204	October 12, 2022
Scheduled Callbacks Product Q&A scenario , dialer , workflow , reporting , scenariodesign	6	327	September 11, 2022
Scenario Variables Display in Activity Form Product Q&A scenario , variable	0	221	July 22, 2022
EWT announcement is only in minutes and seconds, not in hours Product Q&A scenario	1	230	May 24, 2022
Inhibiting Same Caller in Virtual Queue Multiple Times Feature ideas, comments and votes scenario , scenariodesign	4	346	May 23, 2022
Default Bridge Scenario and Dispositions Product Q&A scenario , dialer , interactionrecords	1	343	March 12, 2022
Transfer to Overflow Call Center Product Q&A scenario , scenariodesign	2	257	February 9, 2022
About Unix time expression API and Integrations scenario , variable	0	259	November 18, 2021
Time and Date when interaction enters BPCC Uncategorized scenario , variable	2	315	September 7, 2021
About Play-Prompt Block Error Product Q&A scenario , scenariodesign , admin	3	408	August 27, 2021
Export to file all at once Product Q&A scenario	1	222	August 20, 2021
Voicemail message after Hold message Uncategorized scenario , scenariodesign	1	239	July 7, 2021
Lopping through $(item.transcript.JSON) Product Q&A scenario	5	382	June 26, 2021
Customer history Product Q&A scenario , agentdesktop	5	321	May 20, 2021