|
Notready status statistics inquiry
|
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4
|
107
|
January 24, 2024
|
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Barge-in/monitoring functionality for new agents to listen in
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|
1
|
183
|
November 25, 2022
|
|
Multiple SalesForce session (different Sales Force clients)
|
|
0
|
146
|
October 12, 2022
|
|
BPClient install file
|
|
1
|
286
|
March 16, 2022
|
|
Customizable UI Color Schemes in Agent Desktop
|
|
1
|
267
|
January 12, 2022
|
|
Campaign Callback For Specific Agent
|
|
1
|
186
|
November 9, 2021
|
|
Hold tone for Agents
|
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4
|
311
|
August 18, 2021
|
|
IBM Watson NLU is not working with v5.5.1.53573 (Stable)
|
|
1
|
210
|
June 12, 2021
|
|
Customer history
|
|
5
|
225
|
May 20, 2021
|
|
Bright Pattern Integration with Microsoft Teams
|
|
2
|
492
|
April 8, 2021
|
|
Inactive Chat Notification
|
|
2
|
229
|
March 24, 2021
|
|
Would like to see professional series headset call controller features work with Agent Desktop
|
|
0
|
206
|
March 1, 2021
|
|
Status Timer for agent
|
|
1
|
174
|
February 10, 2021
|
|
What is the difference between phone and secure phone devices?
|
|
3
|
218
|
February 3, 2021
|
|
Is there a way for agents to see other agent states, without giving them the state of "Supervising"?
|
|
5
|
256
|
January 18, 2021
|
|
SSO Login Question
|
|
2
|
235
|
December 16, 2020
|
|
'Only for this service' checkbox for Knowledge Base in Agent Desktop
|
|
1
|
223
|
December 3, 2020
|
|
Question on Port 5060
|
|
2
|
243
|
December 1, 2020
|
|
How many agents can I add to a group chat?
|
|
1
|
192
|
November 4, 2020
|
|
Customer has 1 agent experiencing audio issues
|
|
1
|
182
|
October 16, 2020
|
|
Unable to display recent emails in case search if results are more than 98 entries
|
|
1
|
175
|
October 14, 2020
|
|
Are there controls to rewind or fast forward voicemail messages?
|
|
1
|
183
|
October 9, 2020
|
|
What does it mean when the message "A network connectivity issue is impacting your phone device" is displayed in my Agent Desktop?
|
|
1
|
601
|
October 7, 2020
|