|
Barge-in/monitoring functionality for new agents to listen in
|
|
1
|
16
|
November 25, 2022
|
|
Multiple SalesForce session (different Sales Force clients)
|
|
0
|
22
|
October 12, 2022
|
|
BPClient install file
|
|
1
|
64
|
March 16, 2022
|
|
Customizable UI Color Schemes in Agent Desktop
|
|
1
|
102
|
January 12, 2022
|
|
Campaign Callback For Specific Agent
|
|
1
|
81
|
November 9, 2021
|
|
Hold tone for Agents
|
|
4
|
139
|
August 18, 2021
|
|
IBM Watson NLU is not working with v5.5.1.53573 (Stable)
|
|
1
|
84
|
June 12, 2021
|
|
Customer history
|
|
5
|
129
|
May 20, 2021
|
|
Bright Pattern Integration with Microsoft Teams
|
|
2
|
229
|
April 8, 2021
|
|
Inactive Chat Notification
|
|
2
|
115
|
March 24, 2021
|
|
Would like to see professional series headset call controller features work with Agent Desktop
|
|
0
|
88
|
March 1, 2021
|
|
Status Timer for agent
|
|
1
|
72
|
February 10, 2021
|
|
What is the difference between phone and secure phone devices?
|
|
3
|
103
|
February 3, 2021
|
|
Is there a way for agents to see other agent states, without giving them the state of "Supervising"?
|
|
5
|
117
|
January 18, 2021
|
|
SSO Login Question
|
|
2
|
114
|
December 16, 2020
|
|
'Only for this service' checkbox for Knowledge Base in Agent Desktop
|
|
1
|
114
|
December 3, 2020
|
|
Question on Port 5060
|
|
2
|
115
|
December 1, 2020
|
|
How many agents can I add to a group chat?
|
|
1
|
81
|
November 4, 2020
|
|
Customer has 1 agent experiencing audio issues
|
|
1
|
67
|
October 16, 2020
|
|
Unable to display recent emails in case search if results are more than 98 entries
|
|
1
|
67
|
October 14, 2020
|
|
Are there controls to rewind or fast forward voicemail messages?
|
|
1
|
71
|
October 9, 2020
|
|
What does it mean when the message "A network connectivity issue is impacting your phone device" is displayed in my Agent Desktop?
|
|
1
|
320
|
October 7, 2020
|