Topics tagged agentdesktop

Topic	Replies	Views	Activity
Would like to see professional series headset call controller features work with Agent Desktop Feature ideas, comments and votes agentdesktop	3	251	July 29, 2025
Arabic Language Interface Support for Agent Desktop and Admin Portal Feature ideas, comments and votes admin , agentdesktop	0	14	May 23, 2025
Notready status statistics inquiry Product Q&A reporting , agentdesktop	4	146	January 24, 2024
Barge-in/monitoring functionality for new agents to listen in Product Q&A agentdesktop	1	196	November 25, 2022
Multiple SalesForce session (different Sales Force clients) API and Integrations agentdesktop	0	158	October 12, 2022
BPClient install file Product Q&A agentdesktop	1	524	March 16, 2022
Customizable UI Color Schemes in Agent Desktop Feature ideas, comments and votes agentdesktop	1	305	January 12, 2022
Campaign Callback For Specific Agent Product Q&A campaign , agentdesktop , disposition	1	200	November 9, 2021
Hold tone for Agents Feature ideas, comments and votes agentdesktop	4	345	August 18, 2021
IBM Watson NLU is not working with v5.5.1.53573 (Stable) chat , agentdesktop , nlu	1	224	June 12, 2021
Customer history Product Q&A scenario , agentdesktop	5	260	May 20, 2021
Bright Pattern Integration with Microsoft Teams Insider Tips and Use Cases chat , callrecordings , agentdesktop	2	523	April 8, 2021
Inactive Chat Notification Product Q&A chat , agentdesktop	2	247	March 24, 2021
Status Timer for agent Product Q&A agentdesktop	1	187	February 10, 2021
What is the difference between phone and secure phone devices? Product Q&A headsets , agentdesktop , audiodevices , phpnedevices	3	245	February 3, 2021
Is there a way for agents to see other agent states, without giving them the state of "Supervising"? Product Q&A agentdesktop , realtimestatistics	5	294	January 18, 2021
SSO Login Question Product Q&A agentdesktop	2	258	December 16, 2020
'Only for this service' checkbox for Knowledge Base in Agent Desktop Product Q&A email , agentdesktop	1	236	December 3, 2020
Question on Port 5060 Product Q&A agentdesktop	2	275	December 1, 2020
How many agents can I add to a group chat? Product Q&A chat , agentdesktop	1	196	November 4, 2020
Customer has 1 agent experiencing audio issues Product Q&A headsets , agentdesktop , audiodevices , airbuds	1	203	October 16, 2020
Unable to display recent emails in case search if results are more than 98 entries Product Q&A agentdesktop , search , interactions	1	194	October 14, 2020
Are there controls to rewind or fast forward voicemail messages? Product Q&A voicemail , agentdesktop , dtmf	1	197	October 9, 2020
What does it mean when the message "A network connectivity issue is impacting your phone device" is displayed in my Agent Desktop? Product Q&A connectivity , pinkbar , networkerror , agentdesktop	1	633	October 7, 2020