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Barge-in/monitoring functionality for new agents to listen in
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1
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103
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November 25, 2022
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Multiple SalesForce session (different Sales Force clients)
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0
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81
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October 12, 2022
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BPClient install file
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1
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112
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March 16, 2022
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Customizable UI Color Schemes in Agent Desktop
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1
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178
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January 12, 2022
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Campaign Callback For Specific Agent
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1
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116
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November 9, 2021
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Hold tone for Agents
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4
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232
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August 18, 2021
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IBM Watson NLU is not working with v5.5.1.53573 (Stable)
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1
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131
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June 12, 2021
|
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Customer history
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5
|
160
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May 20, 2021
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Bright Pattern Integration with Microsoft Teams
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2
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383
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April 8, 2021
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Inactive Chat Notification
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2
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162
|
March 24, 2021
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Would like to see professional series headset call controller features work with Agent Desktop
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0
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141
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March 1, 2021
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Status Timer for agent
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1
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109
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February 10, 2021
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What is the difference between phone and secure phone devices?
|
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3
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151
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February 3, 2021
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Is there a way for agents to see other agent states, without giving them the state of "Supervising"?
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5
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168
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January 18, 2021
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SSO Login Question
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2
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161
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December 16, 2020
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'Only for this service' checkbox for Knowledge Base in Agent Desktop
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1
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153
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December 3, 2020
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Question on Port 5060
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2
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168
|
December 1, 2020
|
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How many agents can I add to a group chat?
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1
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120
|
November 4, 2020
|
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Customer has 1 agent experiencing audio issues
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1
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110
|
October 16, 2020
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Unable to display recent emails in case search if results are more than 98 entries
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1
|
102
|
October 14, 2020
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Are there controls to rewind or fast forward voicemail messages?
|
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1
|
115
|
October 9, 2020
|
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What does it mean when the message "A network connectivity issue is impacting your phone device" is displayed in my Agent Desktop?
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1
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462
|
October 7, 2020
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