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Hold tone for Agents
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4
|
69
|
August 18, 2021
|
|
IBM Watson NLU is not working with v5.5.1.53573 (Stable)
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|
1
|
37
|
June 12, 2021
|
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Customer history
|
|
5
|
80
|
May 20, 2021
|
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Bright Pattern Integration with Microsoft Teams
|
|
2
|
121
|
April 8, 2021
|
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Inactive Chat Notification
|
|
2
|
54
|
March 24, 2021
|
|
Would like to see professional series headset call controller features work with Agent Desktop
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0
|
46
|
March 1, 2021
|
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Status Timer for agent
|
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1
|
40
|
February 10, 2021
|
|
What is the difference between phone and secure phone devices?
|
|
3
|
60
|
February 3, 2021
|
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Is there a way for agents to see other agent states, without giving them the state of "Supervising"?
|
|
5
|
69
|
January 18, 2021
|
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SSO Login Question
|
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2
|
61
|
December 16, 2020
|
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'Only for this service' checkbox for Knowledge Base in Agent Desktop
|
|
1
|
76
|
December 3, 2020
|
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Question on Port 5060
|
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2
|
52
|
December 1, 2020
|
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How many agents can I add to a group chat?
|
|
1
|
47
|
November 4, 2020
|
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Customer has 1 agent experiencing audio issues
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1
|
38
|
October 16, 2020
|
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Unable to display recent emails in case search if results are more than 98 entries
|
|
1
|
38
|
October 14, 2020
|
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Are there controls to rewind or fast forward voicemail messages?
|
|
1
|
35
|
October 9, 2020
|
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What does it mean when the message "A network connectivity issue is impacting your phone device" is displayed in my Agent Desktop?
|
|
1
|
116
|
October 7, 2020
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