Latest Feature ideas, comments and votes topics

Topic	Replies	Views	Activity
Process of handling the requests in this category We want this part of the community to become a customer voice on features and capabilities required. Product management will be reviewing the discussions constantly and consider them for our product map. Please make su…	3	119	April 8, 2021
About the Feature ideas, comments and votes category	0	110	October 20, 2020
Need advice/idea on how to handle late "Thank you" responses from the customer over the SMS or messenger	4	103	April 24, 2023
Several Activity Forms for one record dialer	1	48	February 15, 2023
Dynamic Timeout for Scenario Play-Listen Block scenario , variable	0	47	February 6, 2023
Screen monitoring option screen-recording , admin	0	62	December 23, 2022
Partitioning of Contact Records	1	91	November 14, 2022
Add an interaction attribute to search an evaluation by in focus talk time	0	47	November 11, 2022
Track the calls entering into the call centre through a particular Inbound number scenario , listrecord , realtimestatistics , variable , api	13	134	November 8, 2022
Major issue updates for queued customers	2	81	October 27, 2022
Ability to auto-accept mail	0	44	October 26, 2022
Hide auditor from CSR's for QM audits	2	81	October 25, 2022
PER: Exception path reason/reason code variable for a several scenario objects (Email, Internal Message, Send Message+, etc.) scenario	0	62	October 24, 2022
On-hold music playback during object Fetch,Search,Update,Delete salesforce , fetchurl , msdynamics	2	79	September 29, 2022
Expiry Period setup for Emails Survey survey , email	1	73	July 26, 2022
Ability to sort email/cases in queue based on attachment size case , priority	0	82	July 22, 2022
Inhibiting Same Caller in Virtual Queue Multiple Times scenario , scenariodesign	4	170	May 23, 2022
Customizable UI Color Schemes in Agent Desktop agentdesktop	1	141	January 12, 2022
Customizable days for scheduled 'List' Import dialer	0	102	November 23, 2021
Listen to voicemails via Admin portal	1	129	November 12, 2021
Ability to export audit logs	1	164	October 15, 2021
Hold tone for Agents agentdesktop	4	192	August 18, 2021
Scheduled Exports of Screen Recordings	1	123	July 15, 2021
Services in BPCC	3	164	June 21, 2021
Make Agent Break Time widget customizable metrics	3	168	June 16, 2021
Access/Listen Recordings - Report reporting , callrecordings	1	155	April 13, 2021
Dialing rules plan	0	129	March 30, 2021
Would like to see professional series headset call controller features work with Agent Desktop agentdesktop	0	114	March 1, 2021
Facebook App Verification Question	2	120	February 11, 2021
Allow rendering of custom HTML as well and embedding own javascript script on forms	1	153	February 10, 2021

Process of handling the requests in this category

We want this part of the community to become a customer voice on features and capabilities required. Product management will be reviewing the discussions constantly and consider them for our product map. Please make su…