Latest Feature ideas, comments and votes topics

Topic	Replies	Views	Activity
Process of handling the requests in this category We want this part of the community to become a customer voice on features and capabilities required. Product management will be reviewing the discussions constantly and consider them for our product map. Please make su…	3	91	April 8, 2021
About the Feature ideas, comments and votes category	0	88	October 20, 2020
Screen monitoring option screen-recording , admin	0	31	December 23, 2022
Need advice/idea on how to handle late "Thank you" responses from the customer over the SMS or messenger	3	59	November 15, 2022
Partitioning of Contact Records	1	59	November 14, 2022
Add an interaction attribute to search an evaluation by in focus talk time	0	26	November 11, 2022
Track the calls entering into the call centre through a particular Inbound number api , scenario , variable , realtimestatistics , listrecord	13	89	November 8, 2022
Major issue updates for queued customers	2	53	October 27, 2022
Ability to auto-accept mail	0	23	October 26, 2022
Hide auditor from CSR's for QM audits	2	55	October 25, 2022
PER: Exception path reason/reason code variable for a several scenario objects (Email, Internal Message, Send Message+, etc.) scenario	0	36	October 24, 2022
On-hold music playback during object Fetch,Search,Update,Delete salesforce , msdynamics , fetchurl	2	56	September 29, 2022
Expiry Period setup for Emails Survey email , survey	1	52	July 26, 2022
Ability to sort email/cases in queue based on attachment size priority , case	0	48	July 22, 2022
Inhibiting Same Caller in Virtual Queue Multiple Times scenario , scenariodesign	4	147	May 23, 2022
Customizable UI Color Schemes in Agent Desktop agentdesktop	1	111	January 12, 2022
Customizable days for scheduled 'List' Import dialer	0	74	November 23, 2021
Listen to voicemails via Admin portal	1	109	November 12, 2021
Ability to export audit logs	1	136	October 15, 2021
Hold tone for Agents agentdesktop	4	147	August 18, 2021
Scheduled Exports of Screen Recordings	1	105	July 15, 2021
Services in BPCC	3	144	June 21, 2021
Make Agent Break Time widget customizable metrics	3	154	June 16, 2021
Access/Listen Recordings - Report reporting , callrecordings	1	123	April 13, 2021
Dialing rules plan	0	97	March 30, 2021
Would like to see professional series headset call controller features work with Agent Desktop agentdesktop	0	91	March 1, 2021
Facebook App Verification Question	2	95	February 11, 2021
Allow rendering of custom HTML as well and embedding own javascript script on forms	1	127	February 10, 2021
A separate threshold for short abandoned calls	1	125	January 19, 2021
Multi-factor auth	0	95	January 12, 2021

Process of handling the requests in this category

We want this part of the community to become a customer voice on features and capabilities required. Product management will be reviewing the discussions constantly and consider them for our product map. Please make su…