Latest Feature ideas, comments and votes topics

Topic	Replies	Views	Activity
Process of handling the requests in this category We want this part of the community to become a customer voice on features and capabilities required. Product management will be reviewing the discussions constantly and consider them for our product map. Please make su…	3	229	April 8, 2021
About the Feature ideas, comments and votes category	0	200	October 20, 2020
Display Auxiliary Skills for Agents on Call in Real-Time Dashboard supervisorview , realtimestatistics	1	1	May 20, 2025
Warm Transfers and Survey's.	0	0	May 20, 2025
Add new report scheduling option - From specific date to current	0	0	May 20, 2025
Set Default Pre-Recorded Messages Based on Service	0	9	April 28, 2025
Inbound Channel - Teams and Slack scenario	1	23	August 5, 2024
Screen monitoring option screen-recording , admin	1	197	May 6, 2024
Need advice/idea on how to handle late "Thank you" responses from the customer over the SMS or messenger	5	260	June 12, 2023
Several Activity Forms for one record dialer	1	164	February 15, 2023
Dynamic Timeout for Scenario Play-Listen Block scenario , variable	0	155	February 6, 2023
Partitioning of Contact Records	1	185	November 14, 2022
Add an interaction attribute to search an evaluation by in focus talk time	0	147	November 11, 2022
Track the calls entering into the call centre through a particular Inbound number api , scenario , variable , realtimestatistics , listrecord	13	258	November 8, 2022
Major issue updates for queued customers	2	187	October 27, 2022
Ability to auto-accept mail	0	130	October 26, 2022
Hide auditor from CSR's for QM audits	2	172	October 25, 2022
PER: Exception path reason/reason code variable for a several scenario objects (Email, Internal Message, Send Message+, etc.) scenario	0	165	October 24, 2022
On-hold music playback during object Fetch,Search,Update,Delete salesforce , msdynamics , fetchurl	2	189	September 29, 2022
Expiry Period setup for Emails Survey email , survey	1	169	July 26, 2022
Ability to sort email/cases in queue based on attachment size priority , case	0	183	July 22, 2022
Inhibiting Same Caller in Virtual Queue Multiple Times scenario , scenariodesign	4	268	May 23, 2022
Customizable UI Color Schemes in Agent Desktop agentdesktop	1	268	January 12, 2022
Customizable days for scheduled 'List' Import dialer	0	202	November 23, 2021
Listen to voicemails via Admin portal	1	223	November 12, 2021
Ability to export audit logs	1	260	October 15, 2021
Hold tone for Agents agentdesktop	4	311	August 18, 2021
Scheduled Exports of Screen Recordings	1	209	July 15, 2021
Services in BPCC	3	266	June 21, 2021
Make Agent Break Time widget customizable metrics	3	276	June 16, 2021

Process of handling the requests in this category

We want this part of the community to become a customer voice on features and capabilities required. Product management will be reviewing the discussions constantly and consider them for our product map. Please make su…