Feature ideas, comments and votes


Topic Replies Views Activity
Process of handling the requests in this category

We want this part of the community to become a customer voice on features and capabilities required. Product management will be reviewing the discussions constantly and consider them for our product map. Please make su…

3 24 April 8, 2021
About the Feature ideas, comments and votes category
0 34 October 20, 2020
Make Agent Break Time widget customizable
metrics
2 44 April 7, 2021
Dialing rules plan
0 12 March 30, 2021
Services in BPCC
2 35 March 23, 2021
Would like to see professional series headset call controller features work with Agent Desktop
agentdesktop
0 24 March 1, 2021
Facebook App Verification Question
2 32 February 11, 2021
Allow rendering of custom HTML as well and embedding own javascript script on forms
1 44 February 10, 2021
A separate threshold for short abandoned calls
1 42 January 19, 2021
Scheduled Exports of Screen Recordings
0 33 January 13, 2021
Multi-factor auth
0 34 January 12, 2021
Ring All/Hunt Group for Agents
0 28 January 12, 2021
Listen to voicemails via Admin portal
0 23 January 12, 2021
Any-time KB access
0 27 January 12, 2021
Dynamic/automated skill assignment
0 22 January 12, 2021
Email archival/bulk erasure
0 20 January 12, 2021
Alerts about email connectivity issues
0 24 January 12, 2021
Mobile agent desktop
0 31 January 12, 2021
Separate Not Ready Reasons by Team
0 38 December 11, 2020
Find Agent Object block "Timeout" results in Request Callback "No Answer Timeout"
scenario
0 34 December 11, 2020
Export Directory listings
0 47 December 9, 2020
Ability to export audit logs
0 33 December 8, 2020
Ability to specify time zone directly in a calling list record
0 24 December 8, 2020
Merging contacts
contact
0 25 December 8, 2020