Feature ideas, comments and votes


Topic Replies Views Activity
Process of handling the requests in this category

We want this part of the community to become a customer voice on features and capabilities required. Product management will be reviewing the discussions constantly and consider them for our product map. Please make su…

3 46 April 8, 2021
About the Feature ideas, comments and votes category
0 47 October 20, 2020
Ability to export audit logs
1 68 October 15, 2021
Hold tone for Agents
agentdesktop
4 69 August 18, 2021
Scheduled Exports of Screen Recordings
1 61 July 15, 2021
Inhibiting Same Caller in Virtual Queue Multiple Times
scenario ,  scenariodesign
2 62 June 21, 2021
Services in BPCC
3 80 June 21, 2021
Make Agent Break Time widget customizable
metrics
3 97 June 16, 2021
Access/Listen Recordings - Report
reporting ,  callrecordings
1 55 April 13, 2021
Dialing rules plan
0 35 March 30, 2021
Would like to see professional series headset call controller features work with Agent Desktop
agentdesktop
0 46 March 1, 2021
Facebook App Verification Question
2 51 February 11, 2021
Allow rendering of custom HTML as well and embedding own javascript script on forms
1 63 February 10, 2021
A separate threshold for short abandoned calls
1 66 January 19, 2021
Multi-factor auth
0 52 January 12, 2021
Ring All/Hunt Group for Agents
0 49 January 12, 2021
Listen to voicemails via Admin portal
0 36 January 12, 2021
Any-time KB access
0 38 January 12, 2021
Dynamic/automated skill assignment
0 43 January 12, 2021
Email archival/bulk erasure
0 33 January 12, 2021
Alerts about email connectivity issues
0 43 January 12, 2021
Mobile agent desktop
0 52 January 12, 2021
Separate Not Ready Reasons by Team
0 61 December 11, 2020
Find Agent Object block "Timeout" results in Request Callback "No Answer Timeout"
scenario
0 56 December 11, 2020
Export Directory listings
0 78 December 9, 2020
Ability to specify time zone directly in a calling list record
0 39 December 8, 2020
Merging contacts
contact
0 44 December 8, 2020