Feature ideas, comments and votes


Topic Replies Views Activity
Process of handling the requests in this category

We want this part of the community to become a customer voice on features and capabilities required. Product management will be reviewing the discussions constantly and consider them for our product map. Please make su…

3 77 April 8, 2021
About the Feature ideas, comments and votes category
0 73 October 20, 2020
On-hold music playback during object Fetch,Search,Update,Delete
salesforce ,  msdynamics ,  fetchurl
2 23 September 29, 2022
Expiry Period setup for Emails Survey
email ,  survey
1 33 July 26, 2022
Ability to sort email/cases in queue based on attachment size
priority ,  case
0 29 July 22, 2022
Inhibiting Same Caller in Virtual Queue Multiple Times
scenario ,  scenariodesign
4 130 May 23, 2022
Customizable UI Color Schemes in Agent Desktop
agentdesktop
1 77 January 12, 2022
Customizable days for scheduled 'List' Import
dialer
0 58 November 23, 2021
Listen to voicemails via Admin portal
1 94 November 12, 2021
Ability to export audit logs
1 119 October 15, 2021
Hold tone for Agents
agentdesktop
4 127 August 18, 2021
Scheduled Exports of Screen Recordings
1 94 July 15, 2021
Services in BPCC
3 129 June 21, 2021
Make Agent Break Time widget customizable
metrics
3 139 June 16, 2021
Access/Listen Recordings - Report
reporting ,  callrecordings
1 104 April 13, 2021
Dialing rules plan
0 76 March 30, 2021
Would like to see professional series headset call controller features work with Agent Desktop
agentdesktop
0 80 March 1, 2021
Facebook App Verification Question
2 80 February 11, 2021
Allow rendering of custom HTML as well and embedding own javascript script on forms
1 111 February 10, 2021
A separate threshold for short abandoned calls
1 108 January 19, 2021
Multi-factor auth
0 81 January 12, 2021
Ring All/Hunt Group for Agents
0 81 January 12, 2021
Any-time KB access
0 65 January 12, 2021
Dynamic/automated skill assignment
0 82 January 12, 2021
Email archival/bulk erasure
0 60 January 12, 2021
Alerts about email connectivity issues
0 73 January 12, 2021
Mobile agent desktop
0 97 January 12, 2021
Separate Not Ready Reasons by Team
0 91 December 11, 2020
Find Agent Object block "Timeout" results in Request Callback "No Answer Timeout"
scenario
0 83 December 11, 2020
Export Directory listings
0 114 December 9, 2020