Latest Feature ideas, comments and votes topics

Topic	Replies	Views	Activity
Process of handling the requests in this category We want this part of the community to become a customer voice on features and capabilities required. Product management will be reviewing the discussions constantly and consider them for our product map. Please make su…	0	265	February 5, 2021
About the Feature ideas, comments and votes category	0	221	October 20, 2020
Implement Azure STT support	3	18	April 29, 2026
Enabling WhatsApp Marketing, Broadcast & Outbound Messaging with Bright Pattern scenario , bot , chat	0	14	April 23, 2026
Attach WhatsApp files to Dynamics 365 Case as Notes(Annotation) chat	0	17	April 1, 2026
Automated Outbound Dialing - Whatsapp as failover on failed contact/exhausted leads attempts	1	55	March 21, 2026
Add Full CRUD API Support for DNC Lists api	3	70	March 21, 2026
Let us pull records from a list without attaching it to a campaign api	3	65	March 21, 2026
Enable Post-Call Activity / Scenario Trigger for Non-Answered Outbound Calls	2	52	March 21, 2026
Separate Network Announcements" into "Voicemails" from "other announcements" dialer	1	13	March 21, 2026
Customizing Workflow Triggers	4	31	March 21, 2026
Give supervisors power to force chat "dings" to monitored agents chat , workflow , agentdesktop	0	10	March 19, 2026
API Request for Coach, Barge-in, Monitor and Real-time STT Features api	0	50	December 11, 2025
Behavior During Multiple Incoming Calls in Hunt Groups agentdesktop	0	24	December 10, 2025
Number of SMS new metrics sms , reporting	2	14	December 3, 2025
Add support of Azure TTS bot , scenario	3	64	September 27, 2025
Support List Messages for Whatsapp bot bot , scenariodesign	3	66	August 27, 2025
Add Description Field to IP Access Control Entries security	0	21	September 11, 2025
Update MS Dynamics Cases with Call Transcripts and/or Call Summaries workflow , database , api	0	32	August 26, 2025
Mobile agent desktop	1	238	August 7, 2025
Ability to specify time zone directly in a calling list record	1	204	August 7, 2025
A separate threshold for short abandoned calls	2	286	August 7, 2025
Would like to see professional series headset call controller features work with Agent Desktop agentdesktop	3	265	July 29, 2025
Add a Test/Debug Mode for Scenarios and Workflows	0	35	July 11, 2025
Automatically Clear “Open” Status on Cancel or Close	0	28	July 11, 2025
PER: Bright Pattern Search Object block and encrypted stored email	0	19	June 6, 2025
Agent Desktop Homescreen	0	48	June 1, 2025
Warm Transfers and Survey's	3	64	May 23, 2025
Display Auxiliary Skills for Agents on Call in Real-Time Dashboard supervisorview , realtimestatistics	3	81	May 23, 2025
Arabic Language Interface Support for Agent Desktop and Admin Portal admin , agentdesktop	0	31	May 23, 2025

Process of handling the requests in this category

We want this part of the community to become a customer voice on features and capabilities required. Product management will be reviewing the discussions constantly and consider them for our product map. Please make su…