Feature ideas, comments and votes


Topic Replies Views Activity
Process of handling the requests in this category

We want this part of the community to become a customer voice on features and capabilities required. Product management will be reviewing the discussions constantly and consider them for our product map. Please make su…

3 37 April 8, 2021
About the Feature ideas, comments and votes category
0 42 October 20, 2020
Scheduled Exports of Screen Recordings
1 48 July 15, 2021
Inhibiting Same Caller in Virtual Queue Multiple Times
scenario ,  scenariodesign
2 48 June 21, 2021
Services in BPCC
3 68 June 21, 2021
Make Agent Break Time widget customizable
metrics
3 85 June 16, 2021
Access/Listen Recordings - Report
reporting ,  callrecordings
1 49 April 13, 2021
Dialing rules plan
0 29 March 30, 2021
Would like to see professional series headset call controller features work with Agent Desktop
agentdesktop
0 36 March 1, 2021
Facebook App Verification Question
2 44 February 11, 2021
Allow rendering of custom HTML as well and embedding own javascript script on forms
1 54 February 10, 2021
A separate threshold for short abandoned calls
1 57 January 19, 2021
Multi-factor auth
0 42 January 12, 2021
Ring All/Hunt Group for Agents
0 42 January 12, 2021
Listen to voicemails via Admin portal
0 31 January 12, 2021
Any-time KB access
0 33 January 12, 2021
Dynamic/automated skill assignment
0 34 January 12, 2021
Email archival/bulk erasure
0 26 January 12, 2021
Alerts about email connectivity issues
0 33 January 12, 2021
Mobile agent desktop
0 44 January 12, 2021
Separate Not Ready Reasons by Team
0 54 December 11, 2020
Find Agent Object block "Timeout" results in Request Callback "No Answer Timeout"
scenario
0 48 December 11, 2020
Export Directory listings
0 63 December 9, 2020
Ability to export audit logs
0 48 December 8, 2020
Ability to specify time zone directly in a calling list record
0 33 December 8, 2020
Merging contacts
contact
0 38 December 8, 2020