Latest Feature ideas, comments and votes topics

Topic	Replies	Views	Activity
Process of handling the requests in this category We want this part of the community to become a customer voice on features and capabilities required. Product management will be reviewing the discussions constantly and consider them for our product map. Please make su…	3	253	April 8, 2021
About the Feature ideas, comments and votes category	0	217	October 20, 2020
API Request for Coach, Barge-in, Monitor and Real-time STT Features api	0	19	December 11, 2025
Behavior During Multiple Incoming Calls in Hunt Groups agentdesktop	0	8	December 10, 2025
Enable Post-Call Activity / Scenario Trigger for Non-Answered Outbound Calls	1	23	December 9, 2025
Number of SMS new metrics sms , reporting	2	8	December 3, 2025
Add support of Azure TTS bot , scenario	3	42	September 27, 2025
Let us pull records from a list without attaching it to a campaign api	2	31	September 15, 2025
Support List Messages for Whatsapp bot bot , scenariodesign	3	41	August 27, 2025
Add Description Field to IP Access Control Entries security	0	9	September 11, 2025
Add Full CRUD API Support for DNC Lists api	2	38	September 11, 2025
Update MS Dynamics Cases with Call Transcripts and/or Call Summaries workflow , database , api	0	14	August 26, 2025
Automated Outbound Dialing - Whatsapp as failover on failed contact/exhausted leads attempts	0	31	August 22, 2025
Mobile agent desktop	1	229	August 7, 2025
Ability to specify time zone directly in a calling list record	1	198	August 7, 2025
A separate threshold for short abandoned calls	2	281	August 7, 2025
Would like to see professional series headset call controller features work with Agent Desktop agentdesktop	3	255	July 29, 2025
Add a Test/Debug Mode for Scenarios and Workflows	0	31	July 11, 2025
Automatically Clear “Open” Status on Cancel or Close	0	23	July 11, 2025
PER: Bright Pattern Search Object block and encrypted stored email	0	16	June 6, 2025
Agent Desktop Homescreen	0	29	June 1, 2025
Warm Transfers and Survey's	3	52	May 23, 2025
Display Auxiliary Skills for Agents on Call in Real-Time Dashboard supervisorview , realtimestatistics	3	65	May 23, 2025
Arabic Language Interface Support for Agent Desktop and Admin Portal admin , agentdesktop	0	17	May 23, 2025
Add new report scheduling option - From specific date to current	0	20	May 20, 2025
Set Default Pre-Recorded Messages Based on Service	0	32	April 28, 2025
Inbound Channel - Teams and Slack scenario	1	38	August 5, 2024
Screen monitoring option screen-recording , admin	1	214	May 6, 2024
Need advice/idea on how to handle late "Thank you" responses from the customer over the SMS or messenger	5	288	June 12, 2023
Several Activity Forms for one record dialer	1	186	February 15, 2023

Process of handling the requests in this category

We want this part of the community to become a customer voice on features and capabilities required. Product management will be reviewing the discussions constantly and consider them for our product map. Please make su…