Latest Feature ideas, comments and votes topics

Topic	Replies	Views	Activity
Process of handling the requests in this category We want this part of the community to become a customer voice on features and capabilities required. Product management will be reviewing the discussions constantly and consider them for our product map. Please make su…	0	279	February 5, 2021
About the Feature ideas, comments and votes category	0	254	October 20, 2020
Why Does an External Agent Call Stay Connected After the Customer Has Hung Up? call-controll , agentdesktop	1	70	September 2, 2026
Support Microsoft 365 "Send As" and "Send on Behalf" permissions for delegated mailboxes	0	28	August 18, 2026
Allow sharing Wallboards with specific Teams, Supervisors and Agents	0	36	August 18, 2026
Enable SSO for System Email Account in Bright Pattern Administrator email	0	32	August 3, 2026
Implement Azure STT support	3	48	April 29, 2026
Enabling WhatsApp Marketing, Broadcast & Outbound Messaging with Bright Pattern scenario , bot , chat	0	28	April 23, 2026
Attach WhatsApp files to Dynamics 365 Case as Notes(Annotation) chat	0	41	April 1, 2026
Automated Outbound Dialing - Whatsapp as failover on failed contact/exhausted leads attempts	1	67	March 21, 2026
Add Full CRUD API Support for DNC Lists api	3	113	March 21, 2026
Let us pull records from a list without attaching it to a campaign api	3	86	March 21, 2026
Enable Post-Call Activity / Scenario Trigger for Non-Answered Outbound Calls	2	63	March 21, 2026
Separate Network Announcements" into "Voicemails" from "other announcements" dialer	1	34	March 21, 2026
Customizing Workflow Triggers	4	52	March 21, 2026
Give supervisors power to force chat "dings" to monitored agents chat , workflow , agentdesktop	0	21	March 19, 2026
API Request for Coach, Barge-in, Monitor and Real-time STT Features api	0	79	December 11, 2025
Behavior During Multiple Incoming Calls in Hunt Groups agentdesktop	0	53	December 10, 2025
Number of SMS new metrics sms , reporting	2	27	December 3, 2025
Add support of Azure TTS scenario , bot	3	76	September 27, 2025
Support List Messages for Whatsapp bot bot , scenariodesign	3	76	August 27, 2025
Add Description Field to IP Access Control Entries security	0	30	September 11, 2025
Update MS Dynamics Cases with Call Transcripts and/or Call Summaries api , workflow , database	0	34	August 26, 2025
Mobile agent desktop	1	248	August 7, 2025
Ability to specify time zone directly in a calling list record	1	239	August 7, 2025
A separate threshold for short abandoned calls	2	343	August 7, 2025
Would like to see professional series headset call controller features work with Agent Desktop agentdesktop	3	283	July 29, 2025
Add a Test/Debug Mode for Scenarios and Workflows	0	48	July 11, 2025
Automatically Clear “Open” Status on Cancel or Close	0	31	July 11, 2025
PER: Bright Pattern Search Object block and encrypted stored email	0	27	June 6, 2025

Process of handling the requests in this category

We want this part of the community to become a customer voice on features and capabilities required. Product management will be reviewing the discussions constantly and consider them for our product map. Please make su…