|
Service statistics and real-time data consistency
|
|
3
|
77
|
March 21, 2026
|
|
Number of SMS new metrics
|
|
2
|
17
|
December 3, 2025
|
|
Catching Bad Agent Behavior
|
|
0
|
36
|
April 27, 2025
|
|
Notready status statistics inquiry
|
|
4
|
171
|
January 24, 2024
|
|
Scheduled Callbacks
|
|
6
|
303
|
September 11, 2022
|
|
Direct connection from BP to PowerBi
|
|
1
|
391
|
April 5, 2022
|
|
Survey Form Questions
|
|
2
|
260
|
November 23, 2021
|
|
BPXML custom reports & email_kb_article_id column
|
|
1
|
307
|
August 23, 2021
|
|
Access/Listen Recordings - Report
|
|
1
|
282
|
April 13, 2021
|
|
Question about Average Speed of Answer
|
|
1
|
215
|
March 5, 2021
|
|
Consultation: Outbound list Archive
|
|
1
|
317
|
February 3, 2021
|
|
Does changing the Service Level become retroactive?
|
|
1
|
202
|
January 21, 2021
|
|
Change CSV Call detail Date Time format
|
|
3
|
309
|
January 20, 2021
|
|
Report calculations
|
|
2
|
258
|
January 19, 2021
|
|
When are call recordings written to disk?
|
|
1
|
245
|
December 10, 2020
|
|
Connecting to Historical Database
|
|
1
|
282
|
November 6, 2020
|
|
Real-Time API Question
|
|
1
|
437
|
October 28, 2020
|
|
Question about email reporting
|
|
1
|
212
|
October 21, 2020
|
|
Contact History in Version 5
|
|
1
|
261
|
October 21, 2020
|
|
SLA Reports question
|
|
1
|
291
|
October 21, 2020
|
|
Dialer - Telemarketing Compliance report explanation
|
|
1
|
230
|
October 16, 2020
|
|
Dropped calls with BP
|
|
2
|
226
|
October 16, 2020
|
|
Load Error on Reporting
|
|
2
|
208
|
October 8, 2020
|
|
What happens when clicking the report a call problem?
|
|
1
|
222
|
October 7, 2020
|
|
Is there a unique identifier available in the desktop?
|
|
1
|
189
|
October 7, 2020
|
|
System Disconnected?
|
|
1
|
318
|
September 10, 2020
|
|
How to build a custom report
|
|
1
|
248
|
September 10, 2020
|
|
Is there a report available where I can see total talk time by agent, team, or service for a given period of time
|
|
1
|
263
|
September 10, 2020
|