| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| How to Automate Email Handling with AI |
|
0 | 24 | March 4, 2026 |
| Email drafts assigned to agent are blank on opening |
|
0 | 38 | October 28, 2024 |
| Expiry Period setup for Emails Survey |
|
1 | 188 | July 26, 2022 |
| Question about email routing |
|
4 | 255 | June 15, 2022 |
| Post Email/Case Survey Expiration |
|
2 | 222 | May 25, 2022 |
| Auto-reply per services |
|
2 | 255 | May 25, 2022 |
| Can we configure automatic acceptance in the e-mail channel? |
|
1 | 194 | July 30, 2021 |
| Email inbound flow |
|
2 | 223 | June 5, 2021 |
| Resolved ticket stuck in personal queue |
|
1 | 243 | February 3, 2021 |
| 'Only for this service' checkbox for Knowledge Base in Agent Desktop |
|
1 | 245 | December 3, 2020 |
| Wildcards in Email parsing |
|
1 | 209 | November 4, 2020 |
| How do we turn off the ID that is appended in an Email subject? |
|
1 | 264 | November 4, 2020 |
| Question about email reporting |
|
1 | 205 | October 21, 2020 |
| Contact History in Version 5 |
|
1 | 259 | October 21, 2020 |