I have been using Bright Pattern Contact Center software for about 10 years now. I also have implementation experience with several other CCaaS platforms, CRMs, payment IVRs, and much more.

I have worked under Waterfield Technologies in the past. Waterfield Tech is a partner and VAR of Bright Pattern software, offering professional services, managed services, staff augmentation, solutions, support, and automation within the contact center space.

If you are interested in chatting with me I can be reached at any of the following:
Email: derek.greenwood@outlook.com
LinkedIn