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About the Product Q&A category
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0
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129
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August 26, 2020
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Double Arrow button for assigning cases to agents - where is this permission?
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3
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83
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December 21, 2022
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Service and Team settings
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3
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61
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December 12, 2022
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Barge-in/monitoring functionality for new agents to listen in
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1
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54
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November 25, 2022
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Check if a team belongs to a service/skill
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7
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88
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November 24, 2022
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Disable transfer option for agent
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8
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107
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October 27, 2022
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Softphone Solo Manual configuration
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1
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71
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October 27, 2022
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Last Agent Routing
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1
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58
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October 12, 2022
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Doc Q: Workflow-builder-reference-guide/ExceptionHandler
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1
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75
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October 5, 2022
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API for service availability/contact center availability
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1
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94
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September 29, 2022
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Our 800 number is spam?
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4
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91
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September 23, 2022
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Scheduled Callbacks
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6
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131
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September 11, 2022
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Scenario Variables Display in Activity Form
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0
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81
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July 22, 2022
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Question about email routing
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4
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97
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June 15, 2022
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Max Call Duration Metric
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1
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68
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May 26, 2022
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Agent Status Indication
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1
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73
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May 26, 2022
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New Not Ready Status
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1
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87
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May 26, 2022
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Voicemail number redirect?
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2
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53
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May 26, 2022
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Post Email/Case Survey Expiration
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2
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100
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May 25, 2022
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Auto-reply per services
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2
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78
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May 25, 2022
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Chat file attachment (Transfer) limit
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2
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70
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May 25, 2022
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Chat UI Rendering on Mobile
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1
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80
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May 24, 2022
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EWT announcement is only in minutes and seconds, not in hours
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1
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63
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May 24, 2022
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How do I get the 5.16 version
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0
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71
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May 24, 2022
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Mass Installation Of Agent Desktop
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2
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61
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May 23, 2022
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Screen Recording Configuration
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1
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60
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May 23, 2022
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How do we turn on screen recordings?
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1
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62
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May 23, 2022
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Call Detail vs Campaign Results
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1
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57
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May 23, 2022
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Spam Caller Blocking
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1
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61
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May 20, 2022
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Splitting up Teams
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1
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62
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May 13, 2022
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