Campaign Callback For Specific Agent

Product Q&A
, ,
1

When rescheduling a call attempt (5.8:Agent-guide/Tutorials/OutboundCampaigns/HowtoRescheduleaCallAttempt - Bright Pattern Documentation) on campaign calls, the dialler will present the record the any available skilled agent that is ready around the time that the callback was scheduled for.

I however require that the record be presented only to the agent that rescheduled the call attempt.

Please advise how I can achieve this?

2

If an agent adds event into their calendar when setting non-final dispo, the dialer would set the next attempt at 2 hours past the calendar event, irrespective of reschedule time setting. When calendar event is opened by the agent, it will be linked to the campaign.