We’ve noticed that if we give agents the ability to see other states in the Agent desktop, this uses a Supervisor license, and also gives the agents the state of Supervising which makes them ineligible to take a call. Is there a way to show them other agent states without giving them Supervisor rights?
Is there a way for agents to see other agent states, without giving them the state of "Supervising"?
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I enabled the feature for you “Allow display of real-time reporting data in Agent Desktop directory”. You can read about it here .
Now agents can see the statuses of their colleagues(image1).
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Hello @greg.luttbrightpatte I am looking to achieve the same however, I can not access the link referenced. Is this setting within roles?
Hello, this is not a role driven attribute, but rather a system management ‘Feature’ setting
Thank you Greg. How can I go about enabling this feature?
Upon review, this is enabled in your environment, however, this functionality is only present in the full agent desktop view
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