Inbound Channel - Teams and Slack
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1
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23
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August 5, 2024
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Does the "Fetch URL" block in scenario support SOAP
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2
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345
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May 14, 2024
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How to use GetNext block in the Fetch URL block
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1
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94
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May 2, 2024
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Dynamic Timeout for Scenario Play-Listen Block
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0
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155
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February 6, 2023
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Track the calls entering into the call centre through a particular Inbound number
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13
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258
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November 8, 2022
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PER: Exception path reason/reason code variable for a several scenario objects (Email, Internal Message, Send Message+, etc.)
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0
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165
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October 24, 2022
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Last Agent Routing
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1
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172
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October 12, 2022
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Scheduled Callbacks
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6
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261
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September 11, 2022
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Scenario Variables Display in Activity Form
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0
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195
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July 22, 2022
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EWT announcement is only in minutes and seconds, not in hours
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1
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183
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May 24, 2022
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Inhibiting Same Caller in Virtual Queue Multiple Times
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4
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268
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May 23, 2022
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Default Bridge Scenario and Dispositions
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1
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270
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March 12, 2022
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Transfer to Overflow Call Center
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2
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210
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February 9, 2022
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About Unix time expression
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0
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210
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November 18, 2021
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Time and Date when interaction enters BPCC
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2
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268
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September 7, 2021
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About Play-Prompt Block Error
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3
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306
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August 27, 2021
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Export to file all at once
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1
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194
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August 20, 2021
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Voicemail message after Hold message
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1
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191
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July 7, 2021
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Lopping through $(item.transcript.JSON)
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5
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276
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June 26, 2021
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Customer history
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5
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226
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May 20, 2021
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Callback inquiries
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2
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225
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April 26, 2021
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Supporting AWS Lambda Provides Real Solutions for Bright Pattern Customers
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0
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260
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March 22, 2021
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Upcoming Event: Bright Pattern Support for AWS Lambda
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1
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191
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March 19, 2021
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Conversational IVR Bot Preference
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1
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267
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March 10, 2021
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Find Agent Object block "Timeout" results in Request Callback "No Answer Timeout"
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0
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204
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December 11, 2020
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Configure Conversational IVR
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1
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226
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December 10, 2020
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No option for prompt types
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1
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210
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December 10, 2020
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Record Customer Comment in Post Call Survey
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1
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182
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December 2, 2020
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BotContext variables
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1
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317
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November 18, 2020
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Play Caller Place in Line
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1
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234
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November 17, 2020
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