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TTS uses different voices for service announcement in connect call step
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1
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23
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October 30, 2025
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DTMF Digits Leaking from Prompt Playback to Collect Digits Block
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1
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22
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October 27, 2025
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Why does the scenario prompt not play converted TTS even when the language is Korean and the voice TTS is Microsoft TTS (default)?
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2
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41
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October 4, 2025
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Add support of Azure TTS
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3
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39
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September 27, 2025
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Can I create and use custom scenario blocks?
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1
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43
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May 29, 2025
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Inbound Channel - Teams and Slack
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1
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38
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August 5, 2024
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Does the "Fetch URL" block in scenario support SOAP
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2
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372
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May 14, 2024
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How to use GetNext block in the Fetch URL block
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1
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127
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May 2, 2024
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Dynamic Timeout for Scenario Play-Listen Block
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0
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170
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February 6, 2023
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Track the calls entering into the call centre through a particular Inbound number
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13
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319
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November 8, 2022
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PER: Exception path reason/reason code variable for a several scenario objects (Email, Internal Message, Send Message+, etc.)
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0
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176
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October 24, 2022
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Last Agent Routing
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1
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187
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October 12, 2022
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Scheduled Callbacks
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6
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276
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September 11, 2022
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Scenario Variables Display in Activity Form
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0
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203
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July 22, 2022
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EWT announcement is only in minutes and seconds, not in hours
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1
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198
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May 24, 2022
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Inhibiting Same Caller in Virtual Queue Multiple Times
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4
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311
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May 23, 2022
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Default Bridge Scenario and Dispositions
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1
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301
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March 12, 2022
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Transfer to Overflow Call Center
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2
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231
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February 9, 2022
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About Unix time expression
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0
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219
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November 18, 2021
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Time and Date when interaction enters BPCC
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2
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290
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September 7, 2021
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About Play-Prompt Block Error
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3
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325
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August 27, 2021
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Export to file all at once
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1
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208
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August 20, 2021
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Voicemail message after Hold message
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1
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207
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July 7, 2021
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Lopping through $(item.transcript.JSON)
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5
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321
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June 26, 2021
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Customer history
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5
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261
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May 20, 2021
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Callback inquiries
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2
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255
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April 26, 2021
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Supporting AWS Lambda Provides Real Solutions for Bright Pattern Customers
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0
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265
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March 22, 2021
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Upcoming Event: Bright Pattern Support for AWS Lambda
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1
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214
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March 19, 2021
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Conversational IVR Bot Preference
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1
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293
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March 10, 2021
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Find Agent Object block "Timeout" results in Request Callback "No Answer Timeout"
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0
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231
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December 11, 2020
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