Dynamic Timeout for Scenario Play-Listen Block
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|
0
|
47
|
February 6, 2023
|
Track the calls entering into the call centre through a particular Inbound number
|
|
13
|
134
|
November 8, 2022
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PER: Exception path reason/reason code variable for a several scenario objects (Email, Internal Message, Send Message+, etc.)
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0
|
62
|
October 24, 2022
|
Last Agent Routing
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|
1
|
76
|
October 12, 2022
|
Scheduled Callbacks
|
|
6
|
147
|
September 11, 2022
|
Scenario Variables Display in Activity Form
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0
|
95
|
July 22, 2022
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EWT announcement is only in minutes and seconds, not in hours
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|
1
|
78
|
May 24, 2022
|
Inhibiting Same Caller in Virtual Queue Multiple Times
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|
4
|
170
|
May 23, 2022
|
Default Bridge Scenario and Dispositions
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|
1
|
139
|
March 12, 2022
|
Transfer to Overflow Call Center
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|
2
|
117
|
February 9, 2022
|
About Unix time expression
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0
|
113
|
November 18, 2021
|
Time and Date when interaction enters BPCC
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|
2
|
161
|
September 7, 2021
|
About Play-Prompt Block Error
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3
|
181
|
August 27, 2021
|
Export to file all at once
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1
|
97
|
August 20, 2021
|
Voicemail message after Hold message
|
|
1
|
103
|
July 7, 2021
|
Lopping through $(item.transcript.JSON)
|
|
5
|
172
|
June 26, 2021
|
Customer history
|
|
5
|
145
|
May 20, 2021
|
Callback inquiries
|
|
2
|
144
|
April 26, 2021
|
Supporting AWS Lambda Provides Real Solutions for Bright Pattern Customers
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|
0
|
154
|
March 22, 2021
|
Upcoming Event: Bright Pattern Support for AWS Lambda
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|
1
|
102
|
March 19, 2021
|
Conversational IVR Bot Preference
|
|
1
|
158
|
March 10, 2021
|
Find Agent Object block "Timeout" results in Request Callback "No Answer Timeout"
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|
0
|
113
|
December 11, 2020
|
Configure Conversational IVR
|
|
1
|
129
|
December 10, 2020
|
No option for prompt types
|
|
1
|
109
|
December 10, 2020
|
Record Customer Comment in Post Call Survey
|
|
1
|
105
|
December 2, 2020
|
BotContext variables
|
|
1
|
184
|
November 18, 2020
|
Play Caller Place in Line
|
|
1
|
125
|
November 17, 2020
|
Pass through Customer's caller ID on an external transfer?
|
|
1
|
106
|
November 11, 2020
|
How do I save a survey response chat
|
|
3
|
159
|
November 6, 2020
|
Queue Prioritization & Skilling
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|
1
|
97
|
October 21, 2020
|