Topics tagged scenario

Topic	Replies	Views	Activity
Dynamic Timeout for Scenario Play-Listen Block Feature ideas, comments and votes variable , scenario	0	47	February 6, 2023
Track the calls entering into the call centre through a particular Inbound number Feature ideas, comments and votes api , variable , scenario , listrecord , realtimestatistics	13	134	November 8, 2022
PER: Exception path reason/reason code variable for a several scenario objects (Email, Internal Message, Send Message+, etc.) Feature ideas, comments and votes scenario	0	62	October 24, 2022
Last Agent Routing Product Q&A scenario	1	76	October 12, 2022
Scheduled Callbacks Product Q&A dialer , reporting , workflow , scenario , scenariodesign	6	147	September 11, 2022
Scenario Variables Display in Activity Form Product Q&A variable , scenario	0	95	July 22, 2022
EWT announcement is only in minutes and seconds, not in hours Product Q&A scenario	1	78	May 24, 2022
Inhibiting Same Caller in Virtual Queue Multiple Times Feature ideas, comments and votes scenario , scenariodesign	4	170	May 23, 2022
Default Bridge Scenario and Dispositions Product Q&A scenario , interactionrecords , dialer	1	139	March 12, 2022
Transfer to Overflow Call Center Product Q&A scenario , scenariodesign	2	117	February 9, 2022
About Unix time expression API and Integrations scenario , variable	0	113	November 18, 2021
Time and Date when interaction enters BPCC variable , scenario	2	161	September 7, 2021
About Play-Prompt Block Error Product Q&A scenariodesign , scenario , admin	3	181	August 27, 2021
Export to file all at once Product Q&A scenario	1	97	August 20, 2021
Voicemail message after Hold message scenariodesign , scenario	1	103	July 7, 2021
Lopping through $(item.transcript.JSON) Product Q&A scenario	5	172	June 26, 2021
Customer history Product Q&A agentdesktop , scenario	5	145	May 20, 2021
Callback inquiries Product Q&A scenario	2	144	April 26, 2021
Supporting AWS Lambda Provides Real Solutions for Bright Pattern Customers Insider Tips and Use Cases scenario , admin , scenariodesign , api	0	154	March 22, 2021
Upcoming Event: Bright Pattern Support for AWS Lambda Product Q&A scenario , admin , scenariodesign , api	1	102	March 19, 2021
Conversational IVR Bot Preference API and Integrations scenario , scenariodesign , ai	1	158	March 10, 2021
Find Agent Object block "Timeout" results in Request Callback "No Answer Timeout" Feature ideas, comments and votes scenario	0	113	December 11, 2020
Configure Conversational IVR Product Q&A watson , scenario	1	129	December 10, 2020
No option for prompt types Product Q&A scenario , scenariodesign	1	109	December 10, 2020
Record Customer Comment in Post Call Survey Product Q&A scenario	1	105	December 2, 2020
BotContext variables Product Q&A chat , scenario	1	184	November 18, 2020
Play Caller Place in Line Product Q&A scenario	1	125	November 17, 2020
Pass through Customer's caller ID on an external transfer? Product Q&A scenario	1	106	November 11, 2020
How do I save a survey response chat Product Q&A chat , scenario	3	159	November 6, 2020
Queue Prioritization & Skilling Product Q&A scenario	1	97	October 21, 2020