Topics tagged scenario

Topic	Replies	Views	Activity
Give callers the option to divert from call queue to SMS interactions scenario , scenariodesign	0	9	December 17, 2025
TTS uses different voices for service announcement in connect call step Product Q&A tts , scenario	1	28	October 30, 2025
DTMF Digits Leaking from Prompt Playback to Collect Digits Block Product Q&A scenario	1	24	October 27, 2025
Why does the scenario prompt not play converted TTS even when the language is Korean and the voice TTS is Microsoft TTS (default)? Product Q&A tts , scenario	2	46	October 4, 2025
Add support of Azure TTS Feature ideas, comments and votes bot , scenario	3	47	September 27, 2025
Can I create and use custom scenario blocks? Product Q&A scenario	1	50	May 29, 2025
Inbound Channel - Teams and Slack Feature ideas, comments and votes scenario	1	44	August 5, 2024
Does the "Fetch URL" block in scenario support SOAP API and Integrations scenario , fetchurl , soapcall	2	379	May 14, 2024
How to use GetNext block in the Fetch URL block API and Integrations scenario , variable , fetchurl	1	134	May 2, 2024
Dynamic Timeout for Scenario Play-Listen Block Feature ideas, comments and votes scenario , variable	0	177	February 6, 2023
Track the calls entering into the call centre through a particular Inbound number Feature ideas, comments and votes api , scenario , variable , realtimestatistics , listrecord	13	328	November 8, 2022
PER: Exception path reason/reason code variable for a several scenario objects (Email, Internal Message, Send Message+, etc.) Feature ideas, comments and votes scenario	0	180	October 24, 2022
Last Agent Routing Product Q&A scenario	1	195	October 12, 2022
Scheduled Callbacks Product Q&A scenario , dialer , workflow , reporting , scenariodesign	6	287	September 11, 2022
Scenario Variables Display in Activity Form Product Q&A scenario , variable	0	209	July 22, 2022
EWT announcement is only in minutes and seconds, not in hours Product Q&A scenario	1	206	May 24, 2022
Inhibiting Same Caller in Virtual Queue Multiple Times Feature ideas, comments and votes scenario , scenariodesign	4	327	May 23, 2022
Default Bridge Scenario and Dispositions Product Q&A scenario , dialer , interactionrecords	1	310	March 12, 2022
Transfer to Overflow Call Center Product Q&A scenario , scenariodesign	2	240	February 9, 2022
About Unix time expression API and Integrations scenario , variable	0	223	November 18, 2021
Time and Date when interaction enters BPCC scenario , variable	2	298	September 7, 2021
About Play-Prompt Block Error Product Q&A scenario , scenariodesign , admin	3	334	August 27, 2021
Export to file all at once Product Q&A scenario	1	213	August 20, 2021
Voicemail message after Hold message scenario , scenariodesign	1	216	July 7, 2021
Lopping through $(item.transcript.JSON) Product Q&A scenario	5	339	June 26, 2021
Customer history Product Q&A scenario , agentdesktop	5	279	May 20, 2021
Callback inquiries Product Q&A scenario	2	262	April 26, 2021
Supporting AWS Lambda Provides Real Solutions for Bright Pattern Customers Insider Tips and Use Cases api , scenario , scenariodesign , admin	0	267	March 22, 2021
Upcoming Event: Bright Pattern Support for AWS Lambda Product Q&A api , scenario , scenariodesign , admin	1	220	March 19, 2021
Conversational IVR Bot Preference API and Integrations scenario , ai , scenariodesign	1	302	March 10, 2021