|
Time and Date when interaction enters BPCC
|
|
2
|
41
|
September 7, 2021
|
|
About Play-Prompt Block Error
|
|
3
|
81
|
August 27, 2021
|
|
Export to file all at once
|
|
1
|
28
|
August 20, 2021
|
|
Voicemail message after Hold message
|
|
1
|
31
|
July 7, 2021
|
|
Lopping through $(item.transcript.JSON)
|
|
5
|
90
|
June 26, 2021
|
|
Inhibiting Same Caller in Virtual Queue Multiple Times
|
|
2
|
62
|
June 21, 2021
|
|
Customer history
|
|
5
|
80
|
May 20, 2021
|
|
Callback inquiries
|
|
2
|
66
|
April 26, 2021
|
|
Supporting AWS Lambda Provides Real Solutions for Bright Pattern Customers
|
|
0
|
62
|
March 22, 2021
|
|
Upcoming Event: Bright Pattern Support for AWS Lambda
|
|
1
|
51
|
March 19, 2021
|
|
Conversational IVR Bot Preference
|
|
1
|
60
|
March 10, 2021
|
|
Find Agent Object block "Timeout" results in Request Callback "No Answer Timeout"
|
|
0
|
56
|
December 11, 2020
|
|
Configure Conversational IVR
|
|
1
|
53
|
December 10, 2020
|
|
No option for prompt types
|
|
1
|
38
|
December 10, 2020
|
|
Record Customer Comment in Post Call Survey
|
|
1
|
50
|
December 2, 2020
|
|
BotContext variables
|
|
1
|
67
|
November 18, 2020
|
|
Play Caller Place in Line
|
|
1
|
59
|
November 17, 2020
|
|
Pass through Customer's caller ID on an external transfer?
|
|
1
|
48
|
November 11, 2020
|
|
How do I save a survey response chat
|
|
3
|
58
|
November 6, 2020
|
|
Queue Prioritization & Skilling
|
|
1
|
35
|
October 21, 2020
|
|
Dialer Shortcuts for Visually Impaired
|
|
1
|
28
|
October 21, 2020
|
|
How to distribute inbound calls to two call centers
|
|
1
|
52
|
October 14, 2020
|
|
Is there a way to pass information to a desktop application, rather than a web based?
|
|
1
|
29
|
October 9, 2020
|
|
Does the "Fetch URL" block in scenario support SOAP
|
|
1
|
69
|
October 9, 2020
|
|
Send SMS to customer based on a disposition?
|
|
1
|
55
|
October 9, 2020
|
|
Can I display dialed number on incoming call
|
|
1
|
50
|
October 8, 2020
|
|
Speech-to-text integration for the hearing impaired
|
|
1
|
52
|
October 7, 2020
|
|
Can Bright Pattern team please delete a recording?
|
|
1
|
45
|
October 7, 2020
|
|
Bi-Lingual Chat Functionality and Build
|
|
1
|
35
|
October 7, 2020
|
|
Limit on interaction steps?
|
|
1
|
50
|
October 7, 2020
|
