|
Scheduled Callbacks
|
|
6
|
90
|
September 11, 2022
|
|
Scenario Variables Display in Activity Form
|
|
0
|
45
|
July 22, 2022
|
|
EWT announcement is only in minutes and seconds, not in hours
|
|
1
|
35
|
May 24, 2022
|
|
Inhibiting Same Caller in Virtual Queue Multiple Times
|
|
4
|
130
|
May 23, 2022
|
|
Default Bridge Scenario and Dispositions
|
|
1
|
85
|
March 12, 2022
|
|
Transfer to Overflow Call Center
|
|
2
|
72
|
February 9, 2022
|
|
About Unix time expression
|
|
0
|
71
|
November 18, 2021
|
|
Time and Date when interaction enters BPCC
|
|
2
|
102
|
September 7, 2021
|
|
About Play-Prompt Block Error
|
|
3
|
134
|
August 27, 2021
|
|
Export to file all at once
|
|
1
|
72
|
August 20, 2021
|
|
Voicemail message after Hold message
|
|
1
|
68
|
July 7, 2021
|
|
Lopping through $(item.transcript.JSON)
|
|
5
|
147
|
June 26, 2021
|
|
Customer history
|
|
5
|
121
|
May 20, 2021
|
|
Callback inquiries
|
|
2
|
117
|
April 26, 2021
|
|
Supporting AWS Lambda Provides Real Solutions for Bright Pattern Customers
|
|
0
|
110
|
March 22, 2021
|
|
Upcoming Event: Bright Pattern Support for AWS Lambda
|
|
1
|
77
|
March 19, 2021
|
|
Conversational IVR Bot Preference
|
|
1
|
101
|
March 10, 2021
|
|
Find Agent Object block "Timeout" results in Request Callback "No Answer Timeout"
|
|
0
|
83
|
December 11, 2020
|
|
Configure Conversational IVR
|
|
1
|
94
|
December 10, 2020
|
|
No option for prompt types
|
|
1
|
68
|
December 10, 2020
|
|
Record Customer Comment in Post Call Survey
|
|
1
|
75
|
December 2, 2020
|
|
BotContext variables
|
|
1
|
148
|
November 18, 2020
|
|
Play Caller Place in Line
|
|
1
|
91
|
November 17, 2020
|
|
Pass through Customer's caller ID on an external transfer?
|
|
1
|
74
|
November 11, 2020
|
|
How do I save a survey response chat
|
|
3
|
112
|
November 6, 2020
|
|
Queue Prioritization & Skilling
|
|
1
|
63
|
October 21, 2020
|
|
Dialer Shortcuts for Visually Impaired
|
|
1
|
57
|
October 21, 2020
|
|
How to distribute inbound calls to two call centers
|
|
1
|
82
|
October 14, 2020
|
|
Is there a way to pass information to a desktop application, rather than a web based?
|
|
1
|
67
|
October 9, 2020
|
|
Does the "Fetch URL" block in scenario support SOAP
|
|
1
|
112
|
October 9, 2020
|