|
Track the calls entering into the call centre through a particular Inbound number
|
|
13
|
89
|
November 8, 2022
|
|
PER: Exception path reason/reason code variable for a several scenario objects (Email, Internal Message, Send Message+, etc.)
|
|
0
|
36
|
October 24, 2022
|
|
Last Agent Routing
|
|
1
|
42
|
October 12, 2022
|
|
Scheduled Callbacks
|
|
6
|
115
|
September 11, 2022
|
|
Scenario Variables Display in Activity Form
|
|
0
|
70
|
July 22, 2022
|
|
EWT announcement is only in minutes and seconds, not in hours
|
|
1
|
53
|
May 24, 2022
|
|
Inhibiting Same Caller in Virtual Queue Multiple Times
|
|
4
|
147
|
May 23, 2022
|
|
Default Bridge Scenario and Dispositions
|
|
1
|
104
|
March 12, 2022
|
|
Transfer to Overflow Call Center
|
|
2
|
90
|
February 9, 2022
|
|
About Unix time expression
|
|
0
|
91
|
November 18, 2021
|
|
Time and Date when interaction enters BPCC
|
|
2
|
122
|
September 7, 2021
|
|
About Play-Prompt Block Error
|
|
3
|
150
|
August 27, 2021
|
|
Export to file all at once
|
|
1
|
84
|
August 20, 2021
|
|
Voicemail message after Hold message
|
|
1
|
80
|
July 7, 2021
|
|
Lopping through $(item.transcript.JSON)
|
|
5
|
160
|
June 26, 2021
|
|
Customer history
|
|
5
|
133
|
May 20, 2021
|
|
Callback inquiries
|
|
2
|
130
|
April 26, 2021
|
|
Supporting AWS Lambda Provides Real Solutions for Bright Pattern Customers
|
|
0
|
125
|
March 22, 2021
|
|
Upcoming Event: Bright Pattern Support for AWS Lambda
|
|
1
|
89
|
March 19, 2021
|
|
Conversational IVR Bot Preference
|
|
1
|
125
|
March 10, 2021
|
|
Find Agent Object block "Timeout" results in Request Callback "No Answer Timeout"
|
|
0
|
96
|
December 11, 2020
|
|
Configure Conversational IVR
|
|
1
|
107
|
December 10, 2020
|
|
No option for prompt types
|
|
1
|
85
|
December 10, 2020
|
|
Record Customer Comment in Post Call Survey
|
|
1
|
93
|
December 2, 2020
|
|
BotContext variables
|
|
1
|
164
|
November 18, 2020
|
|
Play Caller Place in Line
|
|
1
|
105
|
November 17, 2020
|
|
Pass through Customer's caller ID on an external transfer?
|
|
1
|
89
|
November 11, 2020
|
|
How do I save a survey response chat
|
|
3
|
138
|
November 6, 2020
|
|
Queue Prioritization & Skilling
|
|
1
|
75
|
October 21, 2020
|
|
Dialer Shortcuts for Visually Impaired
|
|
1
|
67
|
October 21, 2020
|