Topics tagged scenario

Topic	Replies	Views	Activity
Can I create and use custom scenario blocks? Product Q&A scenario	1	19	May 29, 2025
Inbound Channel - Teams and Slack Feature ideas, comments and votes scenario	1	26	August 5, 2024
Does the "Fetch URL" block in scenario support SOAP API and Integrations scenario , fetchurl , soapcall	2	354	May 14, 2024
How to use GetNext block in the Fetch URL block API and Integrations scenario , variable , fetchurl	1	96	May 2, 2024
Dynamic Timeout for Scenario Play-Listen Block Feature ideas, comments and votes scenario , variable	0	155	February 6, 2023
Track the calls entering into the call centre through a particular Inbound number Feature ideas, comments and votes api , scenario , variable , realtimestatistics , listrecord	13	264	November 8, 2022
PER: Exception path reason/reason code variable for a several scenario objects (Email, Internal Message, Send Message+, etc.) Feature ideas, comments and votes scenario	0	170	October 24, 2022
Last Agent Routing Product Q&A scenario	1	172	October 12, 2022
Scheduled Callbacks Product Q&A scenario , dialer , workflow , reporting , scenariodesign	6	261	September 11, 2022
Scenario Variables Display in Activity Form Product Q&A scenario , variable	0	196	July 22, 2022
EWT announcement is only in minutes and seconds, not in hours Product Q&A scenario	1	185	May 24, 2022
Inhibiting Same Caller in Virtual Queue Multiple Times Feature ideas, comments and votes scenario , scenariodesign	4	268	May 23, 2022
Default Bridge Scenario and Dispositions Product Q&A scenario , dialer , interactionrecords	1	274	March 12, 2022
Transfer to Overflow Call Center Product Q&A scenario , scenariodesign	2	211	February 9, 2022
About Unix time expression API and Integrations scenario , variable	0	210	November 18, 2021
Time and Date when interaction enters BPCC scenario , variable	2	268	September 7, 2021
About Play-Prompt Block Error Product Q&A scenario , scenariodesign , admin	3	308	August 27, 2021
Export to file all at once Product Q&A scenario	1	194	August 20, 2021
Voicemail message after Hold message scenario , scenariodesign	1	191	July 7, 2021
Lopping through $(item.transcript.JSON) Product Q&A scenario	5	280	June 26, 2021
Customer history Product Q&A scenario , agentdesktop	5	226	May 20, 2021
Callback inquiries Product Q&A scenario	2	228	April 26, 2021
Supporting AWS Lambda Provides Real Solutions for Bright Pattern Customers Insider Tips and Use Cases api , scenario , scenariodesign , admin	0	261	March 22, 2021
Upcoming Event: Bright Pattern Support for AWS Lambda Product Q&A api , scenario , scenariodesign , admin	1	192	March 19, 2021
Conversational IVR Bot Preference API and Integrations scenario , ai , scenariodesign	1	267	March 10, 2021
Find Agent Object block "Timeout" results in Request Callback "No Answer Timeout" Feature ideas, comments and votes scenario	0	205	December 11, 2020
Configure Conversational IVR Product Q&A scenario , watson	1	229	December 10, 2020
No option for prompt types Product Q&A scenario , scenariodesign	1	214	December 10, 2020
Record Customer Comment in Post Call Survey Product Q&A scenario	1	182	December 2, 2020
BotContext variables Product Q&A scenario , chat	1	319	November 18, 2020