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Voicemail message after Hold message
|
|
1
|
22
|
July 7, 2021
|
|
Lopping through $(item.transcript.JSON)
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|
5
|
53
|
June 26, 2021
|
|
Inhibiting Same Caller in Virtual Queue Multiple Times
|
|
2
|
48
|
June 21, 2021
|
|
Customer history
|
|
5
|
70
|
May 20, 2021
|
|
Callback inquiries
|
|
2
|
54
|
April 26, 2021
|
|
Supporting AWS Lambda Provides Real Solutions for Bright Pattern Customers
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|
0
|
51
|
March 22, 2021
|
|
Upcoming Event: Bright Pattern Support for AWS Lambda
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|
1
|
41
|
March 19, 2021
|
|
Conversational IVR Bot Preference
|
|
1
|
52
|
March 10, 2021
|
|
Find Agent Object block "Timeout" results in Request Callback "No Answer Timeout"
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0
|
49
|
December 11, 2020
|
|
Configure Conversational IVR
|
|
1
|
44
|
December 10, 2020
|
|
No option for prompt types
|
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1
|
32
|
December 10, 2020
|
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Record Customer Comment in Post Call Survey
|
|
1
|
45
|
December 2, 2020
|
|
BotContext variables
|
|
1
|
58
|
November 18, 2020
|
|
Play Caller Place in Line
|
|
1
|
52
|
November 17, 2020
|
|
Pass through Customer's caller ID on an external transfer?
|
|
1
|
42
|
November 11, 2020
|
|
How do I save a survey response chat
|
|
3
|
51
|
November 6, 2020
|
|
Queue Prioritization & Skilling
|
|
1
|
29
|
October 21, 2020
|
|
Dialer Shortcuts for Visually Impaired
|
|
1
|
21
|
October 21, 2020
|
|
How to distribute inbound calls to two call centers
|
|
1
|
41
|
October 14, 2020
|
|
Is there a way to pass information to a desktop application, rather than a web based?
|
|
1
|
22
|
October 9, 2020
|
|
Does the "Fetch URL" block in scenario support SOAP
|
|
1
|
60
|
October 9, 2020
|
|
Send SMS to customer based on a disposition?
|
|
1
|
42
|
October 9, 2020
|
|
Can I display dialed number on incoming call
|
|
1
|
42
|
October 8, 2020
|
|
Speech-to-text integration for the hearing impaired
|
|
1
|
36
|
October 7, 2020
|
|
Can Bright Pattern team please delete a recording?
|
|
1
|
35
|
October 7, 2020
|
|
Bi-Lingual Chat Functionality and Build
|
|
1
|
26
|
October 7, 2020
|
|
Limit on interaction steps?
|
|
1
|
43
|
October 7, 2020
|
|
Built-in Functions now()
|
|
1
|
30
|
October 7, 2020
|
|
Can we notify agents of transferred calls?
|
|
1
|
25
|
October 7, 2020
|
|
How to Troubleshoot Your Scenario
|
|
1
|
37
|
September 30, 2020
|
