Topics tagged scenario

Topic	Replies	Views	Activity
Dynamic Timeout for Scenario Play-Listen Block Feature ideas, comments and votes scenario , variable	0	81	February 6, 2023
Track the calls entering into the call centre through a particular Inbound number Feature ideas, comments and votes api , scenario , variable , realtimestatistics , listrecord	13	169	November 8, 2022
PER: Exception path reason/reason code variable for a several scenario objects (Email, Internal Message, Send Message+, etc.) Feature ideas, comments and votes scenario	0	93	October 24, 2022
Last Agent Routing Product Q&A scenario	1	101	October 12, 2022
Scheduled Callbacks Product Q&A scenario , dialer , workflow , reporting , scenariodesign	6	186	September 11, 2022
Scenario Variables Display in Activity Form Product Q&A scenario , variable	0	125	July 22, 2022
EWT announcement is only in minutes and seconds, not in hours Product Q&A scenario	1	104	May 24, 2022
Inhibiting Same Caller in Virtual Queue Multiple Times Feature ideas, comments and votes scenario , scenariodesign	4	199	May 23, 2022
Default Bridge Scenario and Dispositions Product Q&A scenario , dialer , interactionrecords	1	172	March 12, 2022
Transfer to Overflow Call Center Product Q&A scenario , scenariodesign	2	136	February 9, 2022
About Unix time expression API and Integrations scenario , variable	0	138	November 18, 2021
Time and Date when interaction enters BPCC scenario , variable	2	192	September 7, 2021
About Play-Prompt Block Error Product Q&A scenario , scenariodesign , admin	3	214	August 27, 2021
Export to file all at once Product Q&A scenario	1	126	August 20, 2021
Voicemail message after Hold message scenario , scenariodesign	1	126	July 7, 2021
Lopping through $(item.transcript.JSON) Product Q&A scenario	5	186	June 26, 2021
Customer history Product Q&A scenario , agentdesktop	5	160	May 20, 2021
Callback inquiries Product Q&A scenario	2	160	April 26, 2021
Supporting AWS Lambda Provides Real Solutions for Bright Pattern Customers Insider Tips and Use Cases api , scenario , scenariodesign , admin	0	185	March 22, 2021
Upcoming Event: Bright Pattern Support for AWS Lambda Product Q&A api , scenario , scenariodesign , admin	1	119	March 19, 2021
Conversational IVR Bot Preference API and Integrations scenario , ai , scenariodesign	1	184	March 10, 2021
Find Agent Object block "Timeout" results in Request Callback "No Answer Timeout" Feature ideas, comments and votes scenario	0	132	December 11, 2020
Configure Conversational IVR Product Q&A scenario , watson	1	151	December 10, 2020
No option for prompt types Product Q&A scenario , scenariodesign	1	129	December 10, 2020
Record Customer Comment in Post Call Survey Product Q&A scenario	1	114	December 2, 2020
BotContext variables Product Q&A scenario , chat	1	214	November 18, 2020
Play Caller Place in Line Product Q&A scenario	1	148	November 17, 2020
Pass through Customer's caller ID on an external transfer? Product Q&A scenario	1	122	November 11, 2020
How do I save a survey response chat Product Q&A scenario , chat	3	182	November 6, 2020
Queue Prioritization & Skilling Product Q&A scenario	1	116	October 21, 2020