Topics tagged reporting

Topic	Replies	Views	Activity
Catching Bad Agent Behavior callrecordings , reporting	0	24	April 27, 2025
Notready status statistics inquiry Product Q&A reporting , agentdesktop	4	110	January 24, 2024
Scheduled Callbacks Product Q&A scenario , dialer , workflow , reporting , scenariodesign	6	261	September 11, 2022
Direct connection from BP to PowerBi API and Integrations custom-reports , reporting	1	327	April 5, 2022
Survey Form Questions Product Q&A reporting	2	212	November 23, 2021
BPXML custom reports & email_kb_article_id column Product Q&A reporting , database , admin	1	251	August 23, 2021
Access/Listen Recordings - Report Feature ideas, comments and votes reporting , callrecordings	1	251	April 13, 2021
Question about Average Speed of Answer Product Q&A reporting , realtimestatistics	1	180	March 5, 2021
Consultation: Outbound list Archive Product Q&A dialer , reporting , database	1	274	February 3, 2021
Does changing the Service Level become retroactive? Product Q&A reporting	1	177	January 21, 2021
Change CSV Call detail Date Time format Product Q&A custom-reports , reporting	3	224	January 20, 2021
Report calculations Product Q&A reporting , database , reportingcalculation , specification	2	212	January 19, 2021
When are call recordings written to disk? Product Q&A reporting , callrecordings	1	210	December 10, 2020
Connecting to Historical Database Product Q&A reporting , database , sql	1	247	November 6, 2020
Real-Time API Question API and Integrations api , reporting	1	368	October 28, 2020
Question about email reporting Product Q&A email , reporting	1	182	October 21, 2020
Contact History in Version 5 Product Q&A email , reporting	1	224	October 21, 2020
SLA Reports question Product Q&A reporting	1	265	October 21, 2020
Dialer - Telemarketing Compliance report explanation Product Q&A reporting , dialer , telemarketing , compiance , repo	1	193	October 16, 2020
Dropped calls with BP Product Q&A reporting , interactionre , disposition	2	184	October 16, 2020
Load Error on Reporting Product Q&A reporting , reportinge , excelerror	2	191	October 8, 2020
What happens when clicking the report a call problem? Product Q&A database , reporting	1	199	October 7, 2020
Is there a unique identifier available in the desktop? Product Q&A reporting , uniqueidentifier , uid	1	171	October 7, 2020
System Disconnected? Product Q&A reporting , scenario , disposition	1	278	September 10, 2020
How to build a custom report Product Q&A custom-reports , reporting	1	210	September 10, 2020
Is there a report available where I can see total talk time by agent, team, or service for a given period of time Product Q&A reporting	1	204	September 10, 2020