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Scheduled Callbacks
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6
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114
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September 11, 2022
|
|
Direct connection from BP to PowerBi
|
|
1
|
118
|
April 5, 2022
|
|
Survey Form Questions
|
|
2
|
99
|
November 23, 2021
|
|
BPXML custom reports & email_kb_article_id column
|
|
1
|
127
|
August 23, 2021
|
|
Access/Listen Recordings - Report
|
|
1
|
123
|
April 13, 2021
|
|
Question about Average Speed of Answer
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|
1
|
67
|
March 5, 2021
|
|
Consultation: Outbound list Archive
|
|
1
|
114
|
February 3, 2021
|
|
Does changing the Service Level become retroactive?
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|
1
|
73
|
January 21, 2021
|
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Change CSV Call detail Date Time format
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|
3
|
109
|
January 20, 2021
|
|
Report calculations
|
|
2
|
119
|
January 19, 2021
|
|
When are call recordings written to disk?
|
|
1
|
89
|
December 10, 2020
|
|
Connecting to Historical Database
|
|
1
|
131
|
November 6, 2020
|
|
Real-Time API Question
|
|
1
|
183
|
October 28, 2020
|
|
Question about email reporting
|
|
1
|
75
|
October 21, 2020
|
|
Contact History in Version 5
|
|
1
|
82
|
October 21, 2020
|
|
SLA Reports question
|
|
1
|
150
|
October 21, 2020
|
|
Dialer - Telemarketing Compliance report explanation
|
|
1
|
85
|
October 16, 2020
|
|
Dropped calls with BP
|
|
2
|
82
|
October 16, 2020
|
|
Load Error on Reporting
|
|
2
|
81
|
October 8, 2020
|
|
What happens when clicking the report a call problem?
|
|
1
|
72
|
October 7, 2020
|
|
Is there a unique identifier available in the desktop?
|
|
1
|
71
|
October 7, 2020
|
|
System Disconnected?
|
|
1
|
120
|
September 10, 2020
|
|
How to build a custom report
|
|
1
|
105
|
September 10, 2020
|
|
Is there a report available where I can see total talk time by agent, team, or service for a given period of time
|
|
1
|
86
|
September 10, 2020
|