TTS uses different voices for service announcement in connect call step

Product Q&A
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1

Hi!

I have a question about the TTS function.

We use TTS for the service announcement in the Connect Call step. We use Google’s de-DE-Chirp3-HD-Puck as the voice. German is the only language used throughout the entire scenario.

Now we have noticed that the announcements heard by the agent vary at this point. Sometimes the correct voice is used and in other cases a different, incomprehensible/foreign version is used. What could be the reason for different voices being used for the service announcement?

2

Hi frakobo,

The voice and a text to speech engine is selected in a scenario (set language block).

You could look at scenario steps in the interaction search in the calls that play weird voice to see if Set Language block was executed - let us know!

Sergey