Time and Date when interaction enters BPCC

,
1

I am working on sending the time and date when the call arrives in BPCC.
What’s the variable I need to use in the call scenario?
Can’t find it on 5.3:Contact-center-administrator-guide/Appendices/Variables - Bright Pattern Documentation

2

I think I found it -

datetime var = formatdatetime(now(“EST5EDT”), “yyyy-MM-dd HH:mm:ss”)

3

Hi Jowie,
you’ve found it correctly. I just want to give a heads up on the now() function:

Updated “now()” Function

If you used the now(“time zone”) function prior to Bright Pattern Contact Center version 5.7.0, the “time zone” was ignored. After upgrading to this version, the function returns a Unix timestamp (i.e., the number of seconds elapsed since 1/1/1970, 00:00:00 UTC). This change applies to both the Scenario Builder application and the Workflow Builder application.
https://help.brightpattern.com/Releases/5.7.0ReleaseNotes#Updated_.22now.28.29.22_Function