|
Hardphone 401 Unauthorized
|
|
0
|
26
|
March 21, 2024
|
|
How to use GetNext block in the Fetch URL block
|
|
0
|
35
|
March 18, 2024
|
|
Exam Question Using Scenario
|
|
0
|
38
|
March 8, 2024
|
|
Exit After Work Call
|
|
0
|
41
|
February 20, 2024
|
|
Bp_session_id in URL messing up screen pops with Dynamics and perhaps other systems
|
|
0
|
32
|
February 20, 2024
|
|
How to pass URL parameters to a chat scenario
|
|
2
|
204
|
February 8, 2024
|
|
Notready status statistics inquiry
|
|
4
|
74
|
January 24, 2024
|
|
Workforce tool recommendations?
|
|
3
|
213
|
December 12, 2023
|
|
Bright Pattern Salesforce Integration - MFA Requirements for SSO
|
|
1
|
237
|
December 12, 2023
|
|
Item.from variable changes for social messengers in the recent upgrade
|
|
0
|
75
|
October 27, 2023
|
|
Oracle Service Cloud integration
|
|
0
|
103
|
October 3, 2023
|
|
Microsoft Teams User Presence
|
|
4
|
153
|
August 22, 2023
|
|
Do Subscriptions Expire?
|
|
2
|
126
|
August 18, 2023
|
|
Outbound Dial Rules. Retry use-cases
|
|
2
|
134
|
June 12, 2023
|
|
Need advice/idea on how to handle late "Thank you" responses from the customer over the SMS or messenger
|
|
5
|
216
|
June 12, 2023
|
|
Outbound campaigns and Voicemails
|
|
1
|
122
|
June 12, 2023
|
|
Variable to extract all transcript results
|
|
4
|
140
|
May 29, 2023
|
|
What is difference between auto and completed from campaign monitoring view?
|
|
1
|
143
|
April 24, 2023
|
|
Several Activity Forms for one record
|
|
1
|
134
|
February 15, 2023
|
|
Dynamic Timeout for Scenario Play-Listen Block
|
|
0
|
130
|
February 6, 2023
|
|
Screen monitoring option
|
|
0
|
138
|
December 23, 2022
|
|
Double Arrow button for assigning cases to agents - where is this permission?
|
|
3
|
168
|
December 21, 2022
|
|
Service and Team settings
|
|
3
|
183
|
December 12, 2022
|
|
Microsoft Dynamics Screen Pop to the Activitypointer/Timeline
|
|
3
|
174
|
November 30, 2022
|
|
Barge-in/monitoring functionality for new agents to listen in
|
|
1
|
157
|
November 25, 2022
|
|
Check if a team belongs to a service/skill
|
|
7
|
214
|
November 24, 2022
|
|
Partitioning of Contact Records
|
|
1
|
164
|
November 14, 2022
|
|
Add an interaction attribute to search an evaluation by in focus talk time
|
|
0
|
128
|
November 11, 2022
|
|
Track the calls entering into the call centre through a particular Inbound number
|
|
13
|
223
|
November 8, 2022
|
|
Disable transfer option for agent
|
|
8
|
273
|
October 27, 2022
|