Is there a way to change Afterwork call time for inbound vs outbound calls?
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Not right now. Do you mind explaining why the time could be different
Hi,
The Inbound and Outbound calls can have different treatments. on our case the Inbound calls are 10% and normally very short… so the time that the agent needs to register the interacion is less then for an outbound… by having the acw time set by team in same cases can lead to a lost of available time… but on my opinion it would be gret to also have it by service…