Hello Community!
I’m a new junior PM in BrightPattern. May I ask you to share your experience on outbound dial rules?
We know, that if a disposition is set, we can make the system to call again with Retry or Action (Wait/Reschedule).
In which cases do you use Retry? Are the same tasks can be accomplished with Reschedule Action (since 5.20 we can set Reschedule interval in minutes)? Why not?
Best wishes,
Mariia