I would like the ability to create a condition for QM to search for contacts based on infocus AHT. Curently only time factor for condition is Duration which adds the time the CSR handled the contact along with how long it waited in the queue.
I would like the ability to create a condition for QM to search for contacts based on infocus AHT. Curently only time factor for condition is Duration which adds the time the CSR handled the contact along with how long it waited in the queue.