Hi wanted to see what workforce tools if any are suggested that are currently used with BP
There are quite a few highly functional Workforce Management applications that can integrate with Bright Pattern. Below is a short list of a few of the big players.
Alvaria WFM (previously Aspect)
WTI-Cloud WFM (through Waterfield Technologies)
AgyleTime (Playvox)
Calabrio
Monet
Pipkins
NICE
More info can be found here
If you need any guidance feel free to reach out and I can connect you with someone from our WFO team to chat.
Out of all we’re now focusing on new Calabrio cloud product