Hi wanted to see what workforce tools if any are suggested that are currently used with BP
There are quite a few highly functional Workforce Management applications that can integrate with Bright Pattern. Below is a short list of a few of the big players.
Alvaria WFM (previously Aspect)
WTI-Cloud WFM (through Waterfield Technologies)
AgyleTime (Playvox)
Calabrio
Monet
Pipkins
NICE
More info can be found here
If you need any guidance feel free to reach out and I can connect you with someone from our WFO team to chat.
Out of all we’re now focusing on new Calabrio cloud product
Also recently released integration with both VERINT on prem and cloud