Partitioning of Contact Records

Feature ideas, comments and votes
1

Being able to securely partition Contact Records so Teams can be granted access to specific partitions of records would be useful in the following situations

Large organisations with multiple business units who have very different customer bases and want central management and reporting
Organisations that need to keep Internal and External Contacts separate e.g. Customers / HR and IT
Outsource companies who want to have Agents taking calls for multiple customers however need to control contact access

2

So far it’s been solved by providing separate tenants
It turned out this gives more flexibility on things like: data retention policy and even geo location of the tenant (if company operates in several geos)