|
Barge-in/monitoring functionality for new agents to listen in
|
|
1
|
205
|
November 25, 2022
|
|
Check if a team belongs to a service/skill
|
|
7
|
316
|
November 24, 2022
|
|
Disable transfer option for agent
|
|
8
|
360
|
October 27, 2022
|
|
Softphone Solo Manual configuration
|
|
1
|
218
|
October 27, 2022
|
|
Last Agent Routing
|
|
1
|
200
|
October 12, 2022
|
|
Doc Q: Workflow-builder-reference-guide/ExceptionHandler
|
|
1
|
219
|
October 5, 2022
|
|
API for service availability/contact center availability
|
|
1
|
306
|
September 29, 2022
|
|
Our 800 number is spam?
|
|
4
|
284
|
September 23, 2022
|
|
Scheduled Callbacks
|
|
6
|
296
|
September 11, 2022
|
|
Scenario Variables Display in Activity Form
|
|
0
|
215
|
July 22, 2022
|
|
Question about email routing
|
|
4
|
255
|
June 15, 2022
|
|
Max Call Duration Metric
|
|
1
|
208
|
May 26, 2022
|
|
Agent Status Indication
|
|
1
|
203
|
May 26, 2022
|
|
New Not Ready Status
|
|
1
|
209
|
May 26, 2022
|
|
Voicemail number redirect?
|
|
2
|
203
|
May 26, 2022
|
|
Post Email/Case Survey Expiration
|
|
2
|
220
|
May 25, 2022
|
|
Auto-reply per services
|
|
2
|
255
|
May 25, 2022
|
|
Chat file attachment (Transfer) limit
|
|
2
|
221
|
May 25, 2022
|
|
Chat UI Rendering on Mobile
|
|
1
|
202
|
May 24, 2022
|
|
EWT announcement is only in minutes and seconds, not in hours
|
|
1
|
213
|
May 24, 2022
|
|
How do I get the 5.16 version
|
|
0
|
181
|
May 24, 2022
|
|
Mass Installation Of Agent Desktop
|
|
2
|
224
|
May 23, 2022
|
|
Screen Recording Configuration
|
|
1
|
178
|
May 23, 2022
|
|
How do we turn on screen recordings?
|
|
1
|
193
|
May 23, 2022
|
|
Call Detail vs Campaign Results
|
|
1
|
193
|
May 23, 2022
|
|
Spam Caller Blocking
|
|
1
|
172
|
May 20, 2022
|
|
Splitting up Teams
|
|
1
|
155
|
May 13, 2022
|
|
Emoji's Via Chat Messaging
|
|
1
|
167
|
May 13, 2022
|
|
IVR Time for Outbound Calls?
|
|
1
|
203
|
May 13, 2022
|
|
Reports Coming Up Blank
|
|
1
|
169
|
May 13, 2022
|