Is it possible to route an email from one service to another based on the disposition code chosen? For example, let’s say we have a process where someone performs the task and another person checks it, could the system route that into an authorization service / queue
Based on your example, the agent should transfer the case to the correct queue.
Optionally, you can setup email content filters to automatically route emails to the correct services based on keywords, phrases, etc.
Hi, Any joy on this Bharath? looking to do the same.
Good idea Derek but i wanted to use the disposition to mark handling time and as a count.
SOLVED. Let me know if you still need to be able to do this.
Would be nice to know the process and tricks you applied. We have few things coming our way for this. Thanks in advance.