Post Email/Case Survey Expiration

Hi Guys,

Hope you can help on how to get this done within BP, we implemented post case survey for our client, however they have two requirements we need assistance with

  • Email survey expire, if survey link sent to client after resolution and client only participates/rate survey 2x week, instead of getting to the survey pate to rate they should get to the page that survey has expired.

  • Currently, if you rate survey result in BP, and you later go back on same link and re-rate, the old results are overwritten with the new ones, we want to prevent this , if the case survey rating already done and client initiates the link, instead of getting survey page they must get to a page informing them survey results already received, and thank them for their participation.

Any ideas on how we can accomplish this in BP?

Thanks in Advance, Meli