{"users":[{"id":1,"username":"ivan.malyshkin","name":"Ivan Malyshkin","avatar_template":"/user_avatar/community.brightpattern.com/ivan.malyshkin/{size}/8_2.png","admin":true,"trust_level":4},{"id":219,"username":"Werner","name":"Werner Füsgen","avatar_template":"https://avatars.discourse-cdn.com/v4/letter/w/f4b2a3/{size}.png","trust_level":1},{"id":108,"username":"SashaV","name":"Sasha Volgin","avatar_template":"/user_avatar/community.brightpattern.com/sashav/{size}/175_2.png","trust_level":2},{"id":311,"username":"Mark.Braue","name":"","avatar_template":"https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/{size}.png","trust_level":0},{"id":24,"username":"cakirlarc.bilser","name":"Cem Çakırlar","avatar_template":"/user_avatar/community.brightpattern.com/cakirlarc.bilser/{size}/70_2.png","trust_level":2},{"id":6,"username":"sergey.menshikov","name":"Sergey Menshikov","avatar_template":"/user_avatar/community.brightpattern.com/sergey.menshikov/{size}/6_2.png","admin":true,"moderator":true,"trust_level":2},{"id":335,"username":"Sungeun","name":null,"avatar_template":"https://avatars.discourse-cdn.com/v4/letter/s/46a35a/{size}.png","trust_level":1},{"id":324,"username":"Vaishak_Voxtron","name":"Vaishak","avatar_template":"https://avatars.discourse-cdn.com/v4/letter/v/b487fb/{size}.png","trust_level":0},{"id":76,"username":"asolis","name":"Andres Solis","avatar_template":"/user_avatar/community.brightpattern.com/asolis/{size}/395_2.png","trust_level":2},{"id":321,"username":"laura","name":"LD","avatar_template":"https://avatars.discourse-cdn.com/v4/letter/l/a4c791/{size}.png","trust_level":4},{"id":303,"username":"semisuv82","name":"junsub","avatar_template":"/user_avatar/community.brightpattern.com/semisuv82/{size}/364_2.png","trust_level":0},{"id":92,"username":"younghun","name":"sayounghun","avatar_template":"/user_avatar/community.brightpattern.com/younghun/{size}/164_2.png","trust_level":2},{"id":296,"username":"frakobo","name":"Frank Kollack","avatar_template":"https://avatars.discourse-cdn.com/v4/letter/f/90db22/{size}.png","trust_level":1},{"id":295,"username":"byeongjun","name":"park","avatar_template":"/user_avatar/community.brightpattern.com/byeongjun/{size}/348_2.png","trust_level":1},{"id":289,"username":"akito.matsushima","name":"Akito","avatar_template":"https://avatars.discourse-cdn.com/v4/letter/a/5fc32e/{size}.png","trust_level":1},{"id":305,"username":"cmpark","name":null,"avatar_template":"https://avatars.discourse-cdn.com/v4/letter/c/e0b2c6/{size}.png","trust_level":1},{"id":301,"username":"yjji","name":"영주","avatar_template":"/user_avatar/community.brightpattern.com/yjji/{size}/361_2.png","trust_level":0},{"id":299,"username":"jeongminyoon","name":"jeongminyoon","avatar_template":"https://avatars.discourse-cdn.com/v4/letter/j/b782af/{size}.png","trust_level":0},{"id":297,"username":"jeong-yoon","name":"이정윤","avatar_template":"https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/{size}.png","trust_level":1},{"id":229,"username":"dju9401","name":"진욱 동","avatar_template":"/user_avatar/community.brightpattern.com/dju9401/{size}/314_2.png","trust_level":1},{"id":241,"username":"kavinn","name":"Kavin Naidoo","avatar_template":"https://avatars.discourse-cdn.com/v4/letter/k/cab0a1/{size}.png","trust_level":1},{"id":62,"username":"Melinyaniso_Mapi","name":"Melinyaniso Mapi","avatar_template":"/user_avatar/community.brightpattern.com/melinyaniso_mapi/{size}/112_2.png","trust_level":2},{"id":238,"username":"JinwooBaek","name":"Jinwoo Baek","avatar_template":"https://avatars.discourse-cdn.com/v4/letter/j/e9a140/{size}.png","trust_level":1},{"id":221,"username":"brandon.groves","name":"Brandon Groves","avatar_template":"https://avatars.discourse-cdn.com/v4/letter/b/e274bd/{size}.png","trust_level":0},{"id":176,"username":"Alexandre.Oliveira","name":"Alexandre","avatar_template":"https://avatars.discourse-cdn.com/v4/letter/a/e495f1/{size}.png","trust_level":1},{"id":23,"username":"crivasm","name":"Cristian Rivas","avatar_template":"/user_avatar/community.brightpattern.com/crivasm/{size}/69_2.png","trust_level":2},{"id":10,"username":"Neil.Austin","name":"Neil Austin","avatar_template":"https://avatars.discourse-cdn.com/v4/letter/n/eb9ed0/{size}.png","trust_level":1},{"id":45,"username":"Christian.Saucedo","name":"Christian Saucedo","avatar_template":"https://avatars.discourse-cdn.com/v4/letter/c/ea5d25/{size}.png","trust_level":2},{"id":91,"username":"fletcherR","name":"","avatar_template":"https://avatars.discourse-cdn.com/v4/letter/f/9fc29f/{size}.png","trust_level":1},{"id":26,"username":"Brian","name":"Brian Crocker","avatar_template":"/user_avatar/community.brightpattern.com/brian/{size}/135_2.png","trust_level":2},{"id":202,"username":"mariia.vetoshkina","name":"Mariia Vetoshkina","avatar_template":"/user_avatar/community.brightpattern.com/mariia.vetoshkina/{size}/294_2.png","moderator":true,"trust_level":2},{"id":127,"username":"Jovi","name":"Jugal_Gapcloud.com.au","avatar_template":"/user_avatar/community.brightpattern.com/jovi/{size}/274_2.png","trust_level":2},{"id":49,"username":"Derek","name":"Derek Greenwood","avatar_template":"/user_avatar/community.brightpattern.com/derek/{size}/103_2.png","trust_level":2}],"primary_groups":[],"flair_groups":[],"topic_list":{"can_create_topic":false,"filter":"latest","more_topics_url":"/c/q-a/5?page=1","per_page":30,"top_tags":[{"id":5,"name":"scenario","slug":"scenario"},{"id":28,"name":"reporting","slug":"reporting"},{"id":69,"name":"agentdesktop","slug":"agentdesktop"},{"id":19,"name":"dialer","slug":"dialer"},{"id":18,"name":"chat","slug":"chat"},{"id":6,"name":"email","slug":"email"},{"id":87,"name":"scenariodesign","slug":"scenariodesign"},{"id":42,"name":"campaign","slug":"campaign"},{"id":149,"name":"admin","slug":"admin"},{"id":53,"name":"variable","slug":"variable"},{"id":47,"name":"callrecordings","slug":"callrecordings"},{"id":59,"name":"database","slug":"database"},{"id":8,"name":"bot","slug":"bot"},{"id":131,"name":"disposition","slug":"disposition"},{"id":26,"name":"workflow","slug":"workflow"},{"id":4,"name":"api","slug":"api"},{"id":20,"name":"list","slug":"list"},{"id":7,"name":"ai","slug":"ai"},{"id":30,"name":"caller-id","slug":"caller-id"},{"id":13,"name":"custom-reports","slug":"custom-reports"},{"id":34,"name":"dialing-rule","slug":"dialing-rule"},{"id":40,"name":"headsets","slug":"headsets"},{"id":71,"name":"interactionrecords","slug":"interactionrecords"},{"id":105,"name":"realtimestatistics","slug":"realtimestatistics"},{"id":21,"name":"salesforce","slug":"salesforce"},{"id":14,"name":"sms","slug":"sms"},{"id":94,"name":"tts","slug":"tts"},{"id":63,"name":"voicemail","slug":"voicemail"},{"id":147,"name":"activity-forms","slug":"activity-forms"},{"id":112,"name":"audiodevices","slug":"audiodevices"},{"id":3,"name":"call-controll","slug":"call-controll"}],"topics":[{"fancy_title":"About the Product Q&A category","id":14,"title":"About the Product Q&A category","slug":"about-the-product-q-a-category","posts_count":1,"reply_count":0,"highest_post_number":1,"image_url":null,"created_at":"2020-08-26T02:21:57.446Z","last_posted_at":null,"bumped":true,"bumped_at":"2020-09-30T16:45:08.848Z","archetype":"regular","unseen":false,"pinned":true,"unpinned":null,"excerpt":"Questions about BPCC \n\nHave a question about BPCC, how to use it? Post it here! Try to describe all relevant info, people who read this are not generally familiar with your environment, business or use case\nKnow an answe…","visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":253,"like_count":0,"has_summary":false,"last_poster_username":"ivan.malyshkin","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":"latest single","description":"Original Poster, Most Recent Poster","user_id":1,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Homepage for AD 2.0","id":1207,"title":"Homepage for AD 2.0","slug":"homepage-for-ad-2-0","posts_count":3,"reply_count":2,"highest_post_number":4,"image_url":"https://us1.discourse-cdn.com/flex020/uploads/brightpattern/original/1X/1eda353f43037d01eb21856bb241331d6bd452ba.png","created_at":"2026-08-31T10:43:45.167Z","last_posted_at":"2026-09-02T12:41:50.532Z","bumped":true,"bumped_at":"2026-09-02T12:41:50.532Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[{"id":69,"name":"agentdesktop","slug":"agentdesktop"}],"tags_descriptions":{},"views":25,"like_count":0,"has_summary":false,"last_poster_username":"Werner","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":"latest","description":"Original Poster, Most Recent Poster","user_id":219,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Recent Poster","user_id":108,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Mailbox Campaign ","id":1202,"title":"Mailbox Campaign ","slug":"mailbox-campaign","posts_count":1,"reply_count":0,"highest_post_number":1,"image_url":null,"created_at":"2026-08-17T17:03:01.761Z","last_posted_at":"2026-08-17T17:03:01.858Z","bumped":true,"bumped_at":"2026-08-17T17:03:01.858Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":10,"like_count":0,"has_summary":false,"last_poster_username":"Mark.Braue","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":"latest single","description":"Original Poster, Most Recent Poster","user_id":311,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Manual outbound dialling and voice prompt","id":1190,"title":"Manual outbound dialling and voice prompt","slug":"manual-outbound-dialling-and-voice-prompt","posts_count":2,"reply_count":0,"highest_post_number":2,"image_url":null,"created_at":"2026-07-20T16:45:24.176Z","last_posted_at":"2026-07-20T18:44:09.028Z","bumped":true,"bumped_at":"2026-07-20T18:44:09.028Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[{"id":5,"name":"scenario","slug":"scenario"},{"id":69,"name":"agentdesktop","slug":"agentdesktop"}],"tags_descriptions":{},"views":29,"like_count":0,"has_summary":false,"last_poster_username":"cakirlarc.bilser","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":"latest single","description":"Original Poster, Most Recent Poster","user_id":24,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Custom reporting field as a scenario variable","id":1163,"title":"Custom reporting field as a scenario variable","slug":"custom-reporting-field-as-a-scenario-variable","posts_count":4,"reply_count":2,"highest_post_number":4,"image_url":null,"created_at":"2026-04-26T19:26:00.320Z","last_posted_at":"2026-05-23T17:17:24.155Z","bumped":true,"bumped_at":"2026-05-23T17:17:24.155Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[{"id":5,"name":"scenario","slug":"scenario"}],"tags_descriptions":{},"views":57,"like_count":0,"has_summary":false,"last_poster_username":"Mark.Braue","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":"latest","description":"Original Poster, Most Recent Poster","user_id":311,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Recent Poster","user_id":6,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Could you please let me know if there is a way to include the globalInteractionId in the SIP Header when making an outbound call to an external destination?","id":1175,"title":"Could you please let me know if there is a way to include the globalInteractionId in the SIP Header when making an outbound call to an external destination?","slug":"could-you-please-let-me-know-if-there-is-a-way-to-include-the-globalinteractionid-in-the-sip-header-when-making-an-outbound-call-to-an-external-destination","posts_count":1,"reply_count":0,"highest_post_number":1,"image_url":null,"created_at":"2026-05-23T17:16:59.336Z","last_posted_at":"2026-05-23T17:16:59.412Z","bumped":true,"bumped_at":"2026-05-23T17:16:59.412Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":31,"like_count":0,"has_summary":false,"last_poster_username":"Sungeun","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":"latest single","description":"Original Poster, Most Recent Poster","user_id":335,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Contacts are created with irregular data","id":1169,"title":"Contacts are created with irregular data","slug":"contacts-are-created-with-irregular-data","posts_count":1,"reply_count":0,"highest_post_number":1,"image_url":null,"created_at":"2026-05-07T15:09:35.860Z","last_posted_at":"2026-05-07T15:09:35.920Z","bumped":true,"bumped_at":"2026-05-07T15:09:35.920Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":22,"like_count":0,"has_summary":false,"last_poster_username":"Vaishak_Voxtron","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":"latest single","description":"Original Poster, Most Recent Poster","user_id":324,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Issue with remaining negative list records across multiple services","id":1158,"title":"Issue with remaining negative list records across multiple services","slug":"issue-with-remaining-negative-list-records-across-multiple-services","posts_count":1,"reply_count":0,"highest_post_number":1,"image_url":"https://us1.discourse-cdn.com/flex020/uploads/brightpattern/original/1X/806195ac88239afbaf6477a975fb4ef0b58e10b9.png","created_at":"2026-04-24T16:29:47.479Z","last_posted_at":"2026-04-24T16:29:47.557Z","bumped":true,"bumped_at":"2026-04-24T16:29:47.557Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[{"id":69,"name":"agentdesktop","slug":"agentdesktop"}],"tags_descriptions":{},"views":26,"like_count":0,"has_summary":false,"last_poster_username":"asolis","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":"latest single","description":"Original Poster, Most Recent Poster","user_id":76,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"How to Automate Email Handling with AI","id":1135,"title":"How to Automate Email Handling with AI","slug":"how-to-automate-email-handling-with-ai","posts_count":1,"reply_count":0,"highest_post_number":1,"image_url":null,"created_at":"2026-03-04T19:00:19.810Z","last_posted_at":"2026-03-04T19:00:19.897Z","bumped":true,"bumped_at":"2026-03-04T19:00:19.897Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[{"id":5,"name":"scenario","slug":"scenario"},{"id":87,"name":"scenariodesign","slug":"scenariodesign"},{"id":6,"name":"email","slug":"email"},{"id":7,"name":"ai","slug":"ai"}],"tags_descriptions":{},"views":29,"like_count":1,"has_summary":false,"last_poster_username":"laura","category_id":5,"op_like_count":1,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":"latest single","description":"Original Poster, Most Recent Poster","user_id":321,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"How to Configure Multi-Channel Call Recording in Bright Pattern Admin Portal","id":1043,"title":"How to Configure Multi-Channel Call Recording in Bright Pattern Admin Portal","slug":"how-to-configure-multi-channel-call-recording-in-bright-pattern-admin-portal","posts_count":2,"reply_count":0,"highest_post_number":2,"image_url":null,"created_at":"2025-07-23T16:31:57.176Z","last_posted_at":"2025-12-03T02:12:26.944Z","bumped":true,"bumped_at":"2025-12-03T02:12:26.944Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":51,"like_count":0,"has_summary":false,"last_poster_username":"younghun","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":null,"description":"Original Poster","user_id":303,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":92,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"TTS uses different voices for service announcement in connect call step","id":1103,"title":"TTS uses different voices for service announcement in connect call step","slug":"tts-uses-different-voices-for-service-announcement-in-connect-call-step","posts_count":2,"reply_count":0,"highest_post_number":2,"image_url":null,"created_at":"2025-10-24T08:53:18.698Z","last_posted_at":"2025-10-30T02:14:46.898Z","bumped":true,"bumped_at":"2025-10-30T02:14:46.898Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[{"id":5,"name":"scenario","slug":"scenario"},{"id":94,"name":"tts","slug":"tts"}],"tags_descriptions":{},"views":53,"like_count":0,"has_summary":false,"last_poster_username":"sergey.menshikov","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":null,"description":"Original Poster","user_id":296,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":6,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"DTMF Digits Leaking from Prompt Playback to Collect Digits Block","id":1106,"title":"DTMF Digits Leaking from Prompt Playback to Collect Digits Block","slug":"dtmf-digits-leaking-from-prompt-playback-to-collect-digits-block","posts_count":2,"reply_count":0,"highest_post_number":2,"image_url":null,"created_at":"2025-10-27T15:55:27.235Z","last_posted_at":"2025-10-27T16:00:08.108Z","bumped":true,"bumped_at":"2025-10-27T16:00:08.108Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[{"id":5,"name":"scenario","slug":"scenario"}],"tags_descriptions":{},"views":57,"like_count":0,"has_summary":false,"last_poster_username":"sergey.menshikov","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":null,"description":"Original Poster","user_id":295,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":6,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Why does the scenario prompt not play converted TTS even when the language is Korean and the voice TTS is Microsoft TTS (default)?","id":1082,"title":"Why does the scenario prompt not play converted TTS even when the language is Korean and the voice TTS is Microsoft TTS (default)?","slug":"why-does-the-scenario-prompt-not-play-converted-tts-even-when-the-language-is-korean-and-the-voice-tts-is-microsoft-tts-default","posts_count":3,"reply_count":0,"highest_post_number":3,"image_url":null,"created_at":"2025-09-11T03:56:42.905Z","last_posted_at":"2025-10-04T02:22:14.629Z","bumped":true,"bumped_at":"2025-10-04T02:22:14.629Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[{"id":5,"name":"scenario","slug":"scenario"},{"id":94,"name":"tts","slug":"tts"}],"tags_descriptions":{},"views":97,"like_count":0,"has_summary":false,"last_poster_username":"akito.matsushima","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":null,"description":"Original Poster","user_id":303,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Recent Poster","user_id":6,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":289,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"How to retrieve the list of devices and active calls on a specific SIP Processor","id":1057,"title":"How to retrieve the list of devices and active calls on a specific SIP Processor","slug":"how-to-retrieve-the-list-of-devices-and-active-calls-on-a-specific-sip-processor","posts_count":4,"reply_count":1,"highest_post_number":4,"image_url":null,"created_at":"2025-08-12T23:37:14.158Z","last_posted_at":"2025-08-15T23:33:46.499Z","bumped":true,"bumped_at":"2025-08-15T23:33:46.499Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":102,"like_count":0,"has_summary":false,"last_poster_username":"sergey.menshikov","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":null,"description":"Original Poster","user_id":305,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":6,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"How to Delete Unnecessary Items in Call Center Configuration > Calendars","id":1056,"title":"How to Delete Unnecessary Items in Call Center Configuration > Calendars","slug":"how-to-delete-unnecessary-items-in-call-center-configuration-calendars","posts_count":1,"reply_count":0,"highest_post_number":1,"image_url":null,"created_at":"2025-08-12T07:50:04.954Z","last_posted_at":"2025-08-12T07:50:05.004Z","bumped":true,"bumped_at":"2025-08-12T07:50:05.004Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":35,"like_count":1,"has_summary":false,"last_poster_username":"cmpark","category_id":5,"op_like_count":1,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":"latest single","description":"Original Poster, Most Recent Poster","user_id":305,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Nonce reuse policy and nonce lifetime settings for SIP REGISTER authentication with SIP hardphones","id":1053,"title":"Nonce reuse policy and nonce lifetime settings for SIP REGISTER authentication with SIP hardphones","slug":"nonce-reuse-policy-and-nonce-lifetime-settings-for-sip-register-authentication-with-sip-hardphones","posts_count":1,"reply_count":0,"highest_post_number":1,"image_url":null,"created_at":"2025-08-07T17:53:09.252Z","last_posted_at":"2025-08-07T17:53:09.309Z","bumped":true,"bumped_at":"2025-08-07T17:53:09.309Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":74,"like_count":0,"has_summary":false,"last_poster_username":"cmpark","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":"latest single","description":"Original Poster, Most Recent Poster","user_id":305,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"How to Configure Multi-Channel Call Recording in Bright Pattern Admin Portal?","id":1045,"title":"How to Configure Multi-Channel Call Recording in Bright Pattern Admin Portal?","slug":"how-to-configure-multi-channel-call-recording-in-bright-pattern-admin-portal","posts_count":2,"reply_count":0,"highest_post_number":2,"image_url":null,"created_at":"2025-07-23T16:32:03.534Z","last_posted_at":"2025-07-23T16:33:55.158Z","bumped":true,"bumped_at":"2025-07-23T16:33:55.158Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":58,"like_count":1,"has_summary":false,"last_poster_username":"sergey.menshikov","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":null,"description":"Original Poster","user_id":303,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":6,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"How to Increase the 100 Entry Limit in Bright Pattern Voice Scenarios?","id":1029,"title":"How to Increase the 100 Entry Limit in Bright Pattern Voice Scenarios?","slug":"how-to-increase-the-100-entry-limit-in-bright-pattern-voice-scenarios","posts_count":3,"reply_count":0,"highest_post_number":3,"image_url":"https://us1.discourse-cdn.com/flex020/uploads/brightpattern/optimized/1X/3769a56fdb17de7363ba76c340b64829073464b4_2_1024x901.jpeg","created_at":"2025-06-23T16:31:18.455Z","last_posted_at":"2025-06-29T18:08:26.108Z","bumped":true,"bumped_at":"2025-06-29T18:08:26.108Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":94,"like_count":1,"has_summary":false,"last_poster_username":"younghun","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":true,"can_vote":false,"posters":[{"extras":null,"description":"Original Poster","user_id":301,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster, Accepted Answer","user_id":92,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Recent Poster","user_id":6,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"We are trying to install the **Agent Desktop Chrome Extension 2.3** in a **fully offline (air-gapped) customer environment** where there is no internet access.  In an internet-connected environment, we downloaded the extension from the Chrome Web Store an","id":1022,"title":"We are trying to install the **Agent Desktop Chrome Extension 2.3** in a **fully offline (air-gapped) customer environment** where there is no internet access.  In an internet-connected environment, we downloaded the extension from the Chrome Web Store an","slug":"we-are-trying-to-install-the-agent-desktop-chrome-extension-2-3-in-a-fully-offline-air-gapped-customer-environment-where-there-is-no-internet-access-in-an-internet-connected-environment-we-downloaded-the-extension-from-the-chrome-web-store-an","posts_count":1,"reply_count":0,"highest_post_number":1,"image_url":null,"created_at":"2025-06-15T19:04:53.683Z","last_posted_at":"2025-06-15T19:04:53.738Z","bumped":true,"bumped_at":"2025-06-15T19:04:53.738Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":56,"like_count":0,"has_summary":false,"last_poster_username":"jeongminyoon","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":"latest single","description":"Original Poster, Most Recent Poster","user_id":299,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Can I create and use custom scenario blocks?","id":1007,"title":"Can I create and use custom scenario blocks?","slug":"can-i-create-and-use-custom-scenario-blocks","posts_count":2,"reply_count":0,"highest_post_number":2,"image_url":null,"created_at":"2025-05-29T17:25:37.986Z","last_posted_at":"2025-05-29T17:27:14.845Z","bumped":true,"bumped_at":"2025-05-29T17:27:14.845Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[{"id":5,"name":"scenario","slug":"scenario"}],"tags_descriptions":{},"views":69,"like_count":0,"has_summary":false,"last_poster_username":"ivan.malyshkin","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":null,"description":"Original Poster","user_id":297,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":1,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Korean Play Prompt Variable Playback Problem","id":927,"title":"Korean Play Prompt Variable Playback Problem","slug":"korean-play-prompt-variable-playback-problem","posts_count":5,"reply_count":2,"highest_post_number":5,"image_url":"https://us1.discourse-cdn.com/flex020/uploads/brightpattern/optimized/1X/34836f784712802df91d24fff4fcd3f7d65105fa_2_1024x566.jpeg","created_at":"2025-01-08T06:31:29.291Z","last_posted_at":"2025-01-09T06:32:19.269Z","bumped":true,"bumped_at":"2025-01-09T06:32:19.269Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":168,"like_count":0,"has_summary":false,"last_poster_username":"dju9401","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":"latest","description":"Original Poster, Most Recent Poster","user_id":229,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Recent Poster","user_id":1,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Recent Poster","user_id":6,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Wallboard grid voice stats","id":912,"title":"Wallboard grid voice stats","slug":"wallboard-grid-voice-stats","posts_count":4,"reply_count":2,"highest_post_number":4,"image_url":null,"created_at":"2024-10-28T12:28:24.398Z","last_posted_at":"2024-11-01T05:18:27.607Z","bumped":true,"bumped_at":"2024-11-01T05:18:27.607Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":128,"like_count":0,"has_summary":false,"last_poster_username":"Melinyaniso_Mapi","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":null,"description":"Original Poster","user_id":241,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":62,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Email drafts assigned to agent are blank on opening","id":911,"title":"Email drafts assigned to agent are blank on opening","slug":"email-drafts-assigned-to-agent-are-blank-on-opening","posts_count":1,"reply_count":0,"highest_post_number":1,"image_url":null,"created_at":"2024-10-28T12:16:31.283Z","last_posted_at":"2024-10-28T12:16:31.338Z","bumped":true,"bumped_at":"2024-10-28T12:16:31.338Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[{"id":6,"name":"email","slug":"email"}],"tags_descriptions":{},"views":40,"like_count":0,"has_summary":false,"last_poster_username":"kavinn","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":"latest single","description":"Original Poster, Most Recent Poster","user_id":241,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Installing BP on Oracle Linux 9 OS","id":905,"title":"Installing BP on Oracle Linux 9 OS","slug":"installing-bp-on-oracle-linux-9-os","posts_count":2,"reply_count":0,"highest_post_number":2,"image_url":null,"created_at":"2024-10-25T00:20:18.524Z","last_posted_at":"2024-10-25T00:23:53.598Z","bumped":true,"bumped_at":"2024-10-25T00:23:53.598Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":121,"like_count":0,"has_summary":false,"last_poster_username":"ivan.malyshkin","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":null,"description":"Original Poster","user_id":238,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":1,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Exit After Work Call","id":861,"title":"Exit After Work Call","slug":"exit-after-work-call","posts_count":3,"reply_count":0,"highest_post_number":3,"image_url":null,"created_at":"2024-02-20T17:51:22.352Z","last_posted_at":"2024-10-11T08:10:25.909Z","bumped":true,"bumped_at":"2024-10-11T08:10:25.909Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":173,"like_count":1,"has_summary":false,"last_poster_username":"Alexandre.Oliveira","category_id":5,"op_like_count":1,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":null,"description":"Original Poster","user_id":221,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Recent Poster","user_id":1,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":176,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Watson Assistant MAU control","id":893,"title":"Watson Assistant MAU control","slug":"watson-assistant-mau-control","posts_count":4,"reply_count":1,"highest_post_number":4,"image_url":null,"created_at":"2024-08-27T14:52:03.482Z","last_posted_at":"2024-09-06T05:40:18.254Z","bumped":true,"bumped_at":"2024-09-06T05:40:18.254Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[{"id":87,"name":"scenariodesign","slug":"scenariodesign"},{"id":8,"name":"bot","slug":"bot"}],"tags_descriptions":{},"views":107,"like_count":0,"has_summary":false,"last_poster_username":"ivan.malyshkin","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":null,"description":"Original Poster","user_id":23,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Recent Poster","user_id":10,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":1,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Hardphone 401 Unauthorized","id":869,"title":"Hardphone 401 Unauthorized","slug":"hardphone-401-unauthorized","posts_count":1,"reply_count":0,"highest_post_number":1,"image_url":null,"created_at":"2024-03-21T21:01:23.247Z","last_posted_at":"2024-03-21T21:01:23.309Z","bumped":true,"bumped_at":"2024-03-21T21:01:23.309Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":104,"like_count":0,"has_summary":false,"last_poster_username":"Christian.Saucedo","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":"latest single","description":"Original Poster, Most Recent Poster","user_id":45,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Notready status statistics inquiry","id":857,"title":"Notready status statistics inquiry","slug":"notready-status-statistics-inquiry","posts_count":5,"reply_count":2,"highest_post_number":5,"image_url":null,"created_at":"2024-01-23T06:11:40.335Z","last_posted_at":"2024-01-24T06:13:51.370Z","bumped":true,"bumped_at":"2024-01-24T06:13:51.370Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[{"id":69,"name":"agentdesktop","slug":"agentdesktop"},{"id":28,"name":"reporting","slug":"reporting"}],"tags_descriptions":{},"views":182,"like_count":2,"has_summary":false,"last_poster_username":"fletcherR","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":"latest","description":"Original Poster, Most Recent Poster","user_id":91,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Recent Poster","user_id":26,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Recent Poster","user_id":10,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Outbound Dial Rules. Retry use-cases","id":830,"title":"Outbound Dial Rules. Retry use-cases","slug":"outbound-dial-rules-retry-use-cases","posts_count":3,"reply_count":0,"highest_post_number":3,"image_url":null,"created_at":"2023-04-14T10:42:48.487Z","last_posted_at":"2023-06-12T14:32:49.649Z","bumped":true,"bumped_at":"2023-06-12T14:32:49.649Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[{"id":19,"name":"dialer","slug":"dialer"}],"tags_descriptions":{},"views":218,"like_count":0,"has_summary":false,"last_poster_username":"Derek","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":null,"description":"Original Poster","user_id":202,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Recent Poster","user_id":127,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":49,"primary_group_id":null,"flair_group_id":null}]},{"fancy_title":"Outbound campaigns and Voicemails","id":841,"title":"Outbound campaigns and Voicemails","slug":"outbound-campaigns-and-voicemails","posts_count":2,"reply_count":0,"highest_post_number":2,"image_url":null,"created_at":"2023-06-12T05:17:04.926Z","last_posted_at":"2023-06-12T14:19:32.134Z","bumped":true,"bumped_at":"2023-06-12T14:19:32.134Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[{"id":148,"name":"outbound-campaign","slug":"outbound-campaign"},{"id":63,"name":"voicemail","slug":"voicemail"}],"tags_descriptions":{},"views":200,"like_count":0,"has_summary":false,"last_poster_username":"Derek","category_id":5,"op_like_count":0,"pinned_globally":false,"featured_link":null,"has_accepted_answer":true,"can_vote":false,"posters":[{"extras":null,"description":"Original Poster","user_id":127,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster, Accepted Answer","user_id":49,"primary_group_id":null,"flair_group_id":null}]}]}}