System Disconnected?

We see a lot of system disconnects in call detail report - what is it? who is dropping these calls?

Have a look at these calls in the interaction search. You can access the scenario steps and see exactly where a call disconnected and why.

https://help.brightpattern.com/5.3:Faq/InteractionRecordsSearch

Usually, these represent the calls that went back into IVR after connect call block, or calls that the system hung up on (e.g. after recording and confirming a voicemail).

You can add a set disposition block at key points to change what is reported or add additional functionality.