In the above documentation it mentions a column for email_kb_article_id with the description “Identifier of the article used for replying to this email”.
I’ve tried using this column in a custom .bpxml report for email details but there’s no values being pulled for this particular column. We’re definitely using KB articles/templates in email replies and was hoping to identify which article(s) were being used in our emails.
In the KB config I can’t see a unique id for articles/templates, is there actually a unique id associated with KB articles/templates in the background which I simply can’t see it in the UI?
When I export KB articles I can’t see anything in the YAML file for a unique ID either, leaving me to think there isn’t one.
Is the email_kb_article_id column supposed to pull values, where a template has been used in an email reply?