Our clients would like to get information on the report a problem with the call, link on the agent desktop. When an agent clicks that, where does that report go to? does it add additional debug logs on the agent desktop logs?
You can find the reported call quality problem in the interaction reports as the first step.
You can select a search criteria and select one of the problems specified by the agent
You can see it as well in the ‘reported_problem’ column of the ‘call_detail’ table in your DB.
As well you can customize the Call Detail report and obtain the report with a separate column where you can see the call problems reported by the agent.