Hello,
I am currently working with Bright Pattern Contact Center and would like to configure multi-channel call recording (dual-channel recording) so that agent and customer audio are recorded separately.
Could you please guide me on how to enable and set up multi-channel call recording within the tenant administration portal (tenantURL/admin)?
Hello,
Regarding multi-channel (dual-channel) call recording in Bright Pattern:
If you are using the Bright Pattern Public Cloud, this feature can be enabled upon request. Please contact support or your Bright Pattern representative to have multi-channel recording activated for your tenant.
Once enabled, you can retrieve the dual-channel audio data via API only.
Please note that there is no configuration option in the tenant administration portal (tenantURL/admin) for enabling or controlling multi-channel recording.
Thank you.