Could you please let me know if there is a way to include the globalInteractionId in the SIP Header when making an outbound call to an external destination?

Sungeun · May 23, 2026, 5:16pm

I would appreciate it if you could let me know whether there is a way to include the globalInteractionId in the SIP Header when an agent opens the dial pad in Agent Desktop and makes an outbound call to an external number.

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Could you please let me know if there is a way to include the globalInteractionId in the SIP Header when making an outbound call to an external destination?

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