We are trying to install the **Agent Desktop Chrome Extension 2.3** in a **fully offline (air-gapped) customer environment** where there is no internet access. In an internet-connected environment, we downloaded the extension from the Chrome Web Store an

Product Q&A
1

We are trying to install the Agent Desktop Chrome Extension 2.3 in a fully offline (air-gapped) customer environment where there is no internet access.

In an internet-connected environment, we downloaded the extension from the Chrome Web Store and exported it in two formats:

  1. A .crx file generated using Chrome’s --pack-extension
  2. The unpacked extension folder with manifest.json and related files

On the offline PC (Chrome version 137), we tried:

  • Drag-and-drop of the .crx into chrome://extensions
  • Loading the unpacked folder using “Load unpacked”

However, both methods failed:

  • Chrome shows the error: “This extension may be corrupted”
  • Even in Developer Mode, the extension does not activate correctly

We’d like to ask:

  • Is there a supported or recommended method to install this extension manually in an offline environment?
  • Can this extension run properly if distributed using .crx or unpacked format without Web Store access?

Thank you for your help.