Hello,
As far as I understand, in the Bright Pattern system, when multiple SIP Processors are running, call sessions are not shared between the processors.
In such an architecture, is there a way to retrieve the list of phones (devices) currently connected to a specific SIP Processor, as well as the list of active calls on that processor?
If possible, I would appreciate it if you could share whether this can be done via an API or by querying the database.
Thank you.
cmpark,
I assume you are hosting your own BPCC cluster and have access to infrastructure.
There is a way to get telemetry from SIP processors, here is the partner page describing the setup:
It does not have the list of actual devices and calls though.
What are you trying to achieve?
thanks,
Sergey
Hello Sergey,
Through telemetry, I can see how many calls are active for a given service (for example, an emergency service).
However, this is only a logical service-level statistic — it does not reveal which SIP Processor is actually handling those calls.
As far as I understand, SIP Processors are not configured for redundancy and do not provide failover for ongoing calls.
Therefore, if we stop a particular SIP Processor during system maintenance, all calls connected to that processor will be dropped.
For this reason, before performing maintenance, it is essential for us to know:
Which calls are connected to which SIP Processor
Which users are logged in to that processor
We must ensure that no highly urgent or important calls are disconnected unexpectedly,
so we are looking for a way to obtain this information in advance (via API or any other possible workaround).
Thank you.
cmpark,
The telemetry I am referring to above is not service-specific, it’s an output from each SIP processor to an influxDB with subsequent dashboard display in Grafana. This is exactly what our OPS use when they take SIP processors out of service and wait for them to drain.
Sergey