|
Agent Desktop Homescreen
|
|
0
|
64
|
June 1, 2025
|
|
Warm Transfers and Survey's
|
|
3
|
68
|
May 23, 2025
|
|
Display Auxiliary Skills for Agents on Call in Real-Time Dashboard
|
|
3
|
91
|
May 23, 2025
|
|
Arabic Language Interface Support for Agent Desktop and Admin Portal
|
|
0
|
38
|
May 23, 2025
|
|
Add new report scheduling option - From specific date to current
|
|
0
|
55
|
May 20, 2025
|
|
Set Default Pre-Recorded Messages Based on Service
|
|
0
|
54
|
April 28, 2025
|
|
Inbound Channel - Teams and Slack
|
|
1
|
62
|
August 5, 2024
|
|
Screen monitoring option
|
|
1
|
237
|
May 6, 2024
|
|
Need advice/idea on how to handle late "Thank you" responses from the customer over the SMS or messenger
|
|
5
|
312
|
June 12, 2023
|
|
Several Activity Forms for one record
|
|
1
|
211
|
February 15, 2023
|
|
Dynamic Timeout for Scenario Play-Listen Block
|
|
0
|
189
|
February 6, 2023
|
|
Partitioning of Contact Records
|
|
1
|
212
|
November 14, 2022
|
|
Add an interaction attribute to search an evaluation by in focus talk time
|
|
0
|
177
|
November 11, 2022
|
|
Track the calls entering into the call centre through a particular Inbound number
|
|
13
|
383
|
November 8, 2022
|
|
Major issue updates for queued customers
|
|
2
|
261
|
October 27, 2022
|
|
Ability to auto-accept mail
|
|
0
|
188
|
October 26, 2022
|
|
Hide auditor from CSR's for QM audits
|
|
2
|
206
|
October 25, 2022
|
|
PER: Exception path reason/reason code variable for a several scenario objects (Email, Internal Message, Send Message+, etc.)
|
|
0
|
200
|
October 24, 2022
|
|
On-hold music playback during object Fetch,Search,Update,Delete
|
|
2
|
234
|
September 29, 2022
|
|
Expiry Period setup for Emails Survey
|
|
1
|
199
|
July 26, 2022
|
|
Ability to sort email/cases in queue based on attachment size
|
|
0
|
214
|
July 22, 2022
|
|
Inhibiting Same Caller in Virtual Queue Multiple Times
|
|
4
|
342
|
May 23, 2022
|
|
Customizable UI Color Schemes in Agent Desktop
|
|
1
|
330
|
January 12, 2022
|
|
Customizable days for scheduled 'List' Import
|
|
0
|
221
|
November 23, 2021
|
|
Listen to voicemails via Admin portal
|
|
1
|
274
|
November 12, 2021
|
|
Ability to export audit logs
|
|
1
|
329
|
October 15, 2021
|
|
Hold tone for Agents
|
|
4
|
387
|
August 18, 2021
|
|
Scheduled Exports of Screen Recordings
|
|
1
|
245
|
July 15, 2021
|
|
Services in BPCC
|
|
3
|
309
|
June 21, 2021
|
|
Make Agent Break Time widget customizable
|
|
3
|
330
|
June 16, 2021
|