Listen to voicemails via Admin portal
|
|
1
|
223
|
November 12, 2021
|
Ability to export audit logs
|
|
1
|
262
|
October 15, 2021
|
Hold tone for Agents
|
|
4
|
311
|
August 18, 2021
|
Scheduled Exports of Screen Recordings
|
|
1
|
214
|
July 15, 2021
|
Services in BPCC
|
|
3
|
267
|
June 21, 2021
|
Make Agent Break Time widget customizable
|
|
3
|
277
|
June 16, 2021
|
Access/Listen Recordings - Report
|
|
1
|
251
|
April 13, 2021
|
Dialing rules plan
|
|
0
|
228
|
March 30, 2021
|
Facebook App Verification Question
|
|
2
|
215
|
February 11, 2021
|
Allow rendering of custom HTML as well and embedding own javascript script on forms
|
|
1
|
291
|
February 10, 2021
|
A separate threshold for short abandoned calls
|
|
1
|
248
|
January 19, 2021
|
Multi-factor auth
|
|
0
|
197
|
January 12, 2021
|
Ring All/Hunt Group for Agents
|
|
0
|
197
|
January 12, 2021
|
Any-time KB access
|
|
0
|
170
|
January 12, 2021
|
Dynamic/automated skill assignment
|
|
0
|
195
|
January 12, 2021
|
Email archival/bulk erasure
|
|
0
|
160
|
January 12, 2021
|
Alerts about email connectivity issues
|
|
0
|
175
|
January 12, 2021
|
Mobile agent desktop
|
|
0
|
202
|
January 12, 2021
|
Separate Not Ready Reasons by Team
|
|
0
|
198
|
December 11, 2020
|
Find Agent Object block "Timeout" results in Request Callback "No Answer Timeout"
|
|
0
|
207
|
December 11, 2020
|
Export Directory listings
|
|
0
|
222
|
December 9, 2020
|
Ability to specify time zone directly in a calling list record
|
|
0
|
178
|
December 8, 2020
|
Merging contacts
|
|
0
|
185
|
December 8, 2020
|