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Add new report scheduling option - From specific date to current
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0
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33
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May 20, 2025
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Set Default Pre-Recorded Messages Based on Service
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0
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36
|
April 28, 2025
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Inbound Channel - Teams and Slack
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1
|
47
|
August 5, 2024
|
|
Screen monitoring option
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1
|
220
|
May 6, 2024
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Need advice/idea on how to handle late "Thank you" responses from the customer over the SMS or messenger
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5
|
293
|
June 12, 2023
|
|
Several Activity Forms for one record
|
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1
|
203
|
February 15, 2023
|
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Dynamic Timeout for Scenario Play-Listen Block
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0
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179
|
February 6, 2023
|
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Partitioning of Contact Records
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1
|
207
|
November 14, 2022
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Add an interaction attribute to search an evaluation by in focus talk time
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0
|
175
|
November 11, 2022
|
|
Track the calls entering into the call centre through a particular Inbound number
|
|
13
|
334
|
November 8, 2022
|
|
Major issue updates for queued customers
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|
2
|
244
|
October 27, 2022
|
|
Ability to auto-accept mail
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0
|
150
|
October 26, 2022
|
|
Hide auditor from CSR's for QM audits
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|
2
|
205
|
October 25, 2022
|
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PER: Exception path reason/reason code variable for a several scenario objects (Email, Internal Message, Send Message+, etc.)
|
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0
|
182
|
October 24, 2022
|
|
On-hold music playback during object Fetch,Search,Update,Delete
|
|
2
|
227
|
September 29, 2022
|
|
Expiry Period setup for Emails Survey
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|
1
|
187
|
July 26, 2022
|
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Ability to sort email/cases in queue based on attachment size
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0
|
199
|
July 22, 2022
|
|
Inhibiting Same Caller in Virtual Queue Multiple Times
|
|
4
|
335
|
May 23, 2022
|
|
Customizable UI Color Schemes in Agent Desktop
|
|
1
|
317
|
January 12, 2022
|
|
Customizable days for scheduled 'List' Import
|
|
0
|
217
|
November 23, 2021
|
|
Listen to voicemails via Admin portal
|
|
1
|
255
|
November 12, 2021
|
|
Ability to export audit logs
|
|
1
|
291
|
October 15, 2021
|
|
Hold tone for Agents
|
|
4
|
360
|
August 18, 2021
|
|
Scheduled Exports of Screen Recordings
|
|
1
|
241
|
July 15, 2021
|
|
Services in BPCC
|
|
3
|
299
|
June 21, 2021
|
|
Make Agent Break Time widget customizable
|
|
3
|
323
|
June 16, 2021
|
|
Access/Listen Recordings - Report
|
|
1
|
278
|
April 13, 2021
|
|
Dialing rules plan
|
|
0
|
239
|
March 30, 2021
|
|
Facebook App Verification Question
|
|
2
|
239
|
February 11, 2021
|
|
Allow rendering of custom HTML as well and embedding own javascript script on forms
|
|
1
|
321
|
February 10, 2021
|