|
Add an interaction attribute to search an evaluation by in focus talk time
|
|
0
|
168
|
November 11, 2022
|
|
Track the calls entering into the call centre through a particular Inbound number
|
|
13
|
319
|
November 8, 2022
|
|
Major issue updates for queued customers
|
|
2
|
224
|
October 27, 2022
|
|
Ability to auto-accept mail
|
|
0
|
143
|
October 26, 2022
|
|
Hide auditor from CSR's for QM audits
|
|
2
|
198
|
October 25, 2022
|
|
PER: Exception path reason/reason code variable for a several scenario objects (Email, Internal Message, Send Message+, etc.)
|
|
0
|
175
|
October 24, 2022
|
|
On-hold music playback during object Fetch,Search,Update,Delete
|
|
2
|
215
|
September 29, 2022
|
|
Expiry Period setup for Emails Survey
|
|
1
|
183
|
July 26, 2022
|
|
Ability to sort email/cases in queue based on attachment size
|
|
0
|
194
|
July 22, 2022
|
|
Inhibiting Same Caller in Virtual Queue Multiple Times
|
|
4
|
310
|
May 23, 2022
|
|
Customizable UI Color Schemes in Agent Desktop
|
|
1
|
305
|
January 12, 2022
|
|
Customizable days for scheduled 'List' Import
|
|
0
|
213
|
November 23, 2021
|
|
Listen to voicemails via Admin portal
|
|
1
|
235
|
November 12, 2021
|
|
Ability to export audit logs
|
|
1
|
278
|
October 15, 2021
|
|
Hold tone for Agents
|
|
4
|
345
|
August 18, 2021
|
|
Scheduled Exports of Screen Recordings
|
|
1
|
233
|
July 15, 2021
|
|
Services in BPCC
|
|
3
|
286
|
June 21, 2021
|
|
Make Agent Break Time widget customizable
|
|
3
|
309
|
June 16, 2021
|
|
Access/Listen Recordings - Report
|
|
1
|
271
|
April 13, 2021
|
|
Dialing rules plan
|
|
0
|
236
|
March 30, 2021
|
|
Facebook App Verification Question
|
|
2
|
230
|
February 11, 2021
|
|
Allow rendering of custom HTML as well and embedding own javascript script on forms
|
|
1
|
311
|
February 10, 2021
|
|
Multi-factor auth
|
|
0
|
205
|
January 12, 2021
|
|
Ring All/Hunt Group for Agents
|
|
0
|
209
|
January 12, 2021
|
|
Any-time KB access
|
|
0
|
185
|
January 12, 2021
|
|
Dynamic/automated skill assignment
|
|
0
|
209
|
January 12, 2021
|
|
Email archival/bulk erasure
|
|
0
|
161
|
January 12, 2021
|
|
Alerts about email connectivity issues
|
|
0
|
184
|
January 12, 2021
|
|
Separate Not Ready Reasons by Team
|
|
0
|
203
|
December 11, 2020
|
|
Find Agent Object block "Timeout" results in Request Callback "No Answer Timeout"
|
|
0
|
229
|
December 11, 2020
|