Hi,
We are using Bright Pattern Contact Center integrated with Microsoft Dynamics 365.
In our use case:
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Customers send files (documents/images) via WhatsApp chat
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We collect required details through a chat scenario
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A Case is created in Dynamics 365
We need to attach the customer’s file to the Case as a Note (annotation).
Currently, this is not possible because Dynamics 365 requires files in Base64 format within a JSON request, which is not supported in FetchURL.
Due to this limitation, we need manual steps or external solutions. We are requesting support for this feature to enable a fully automated workflow.