Warm Transfers and Survey's

Feature ideas, comments and votes
1

Would like to have the ability to warm transfer calls without the survey playing at the end of the call once transferred.

2

Do you mean you want the Surveys for all the other cals but not for the ones that were transferred ?

3

That is correct. Would not like our survey to play for a call that was transferred to another company to assist the patient since that companies survey should be the one to play.

4
  1. Workaround: if the other company doesn’t hang up your survey won’t play?
  2. Longer term, do you think if we have a variable to indicate, after the connect call block, if the call was transferred and the transfer destination, would it help your use case?