PER: Idea
Case/Email prioritization based on attachment/attachments size
Scenario:
Client receive a lot of emails/cases which they cannot get through all, what they want is ability to sort the queue of emails based on the size of the attachment’s size as this would help them prioritize ‘valid’ emails that they need to register a claim for, in short apply priority to emails/cases with attachments
All claims would contain attachment’s e.g death certificate, claim form, obviously could do this on outlook and since we migrated them to BP they falling behind since cannot prioritize based on this
Thanks,
Meli