Send SMS to customer based on a disposition?

Depending on the disposition an Agent selects at the end of a call, I’d like the customer to be able to get an automated SMS - is there a way to do this with Bright Pattern?

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yes, this can be done with a workflow

The trigger on workflow is service, and disposition

From within the workflow, use the “Send Message +” block to send your SMS

For a full list of all workflow variables available, please see our documentation at