Any-time KB access

jeneva.meares January 12, 2021, 2:12pm 1

We would like KB articles to be able to be viewed all the time in the Agent Desktop (instead of just during active conversations).

Topic		Replies	Views
Is there a way for agents to see other agent states, without giving them the state of "Supervising"? Product Q&A agentdesktop , realtimestatistics	5	313	January 18, 2021
Co-browsing in chats? Product Q&A	1	155	April 21, 2022
Changing Metrics For Agent Desktop Product Q&A	1	205	November 11, 2021
API Request for Coach, Barge-in, Monitor and Real-time STT Features Feature ideas, comments and votes api	0	48	December 11, 2025
Wallboard Access Product Q&A wallboard	1	230	January 29, 2021