Campaigns DATE/TIME - SCHEDULE CALL AT

Bella · February 10, 2022, 3:38am

As per the information provided in following link, it seems like scheduled call outside operation hours are getting ignored. Just want to double it want get dialed at all?
https://help.brightpattern.com/5.3:Contact-center-administrator-guide/Lists

For example, operation hours are 09:00-18:00 and specific call is scheduled at 19:00.

Bella · March 17, 2022, 2:16am

Have got answer from other channel :

it won’t dial it at scheduled time, but the call will happen as close to the specified date and time as possible - once the service gets open again, ~ at 09:00

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Campaigns DATE/TIME - SCHEDULE CALL AT

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