We have an IF Statement in the beginning of a scenaro that checks for the hours of operations but we need to close our call center for an hour every friday.
Well really you can do this a number of ways assuming this is parameterized. If you have Hours of Operation setup within your admin under call center config, then you can just add it there. Otherwise, just add an ‘OR’ to your if statement that checks for the date/time and set it up that way.