Reschedule an Outbound Campaign Call Attempt using the Desktop Javascript API

API and Integrations
1

Is there a way we can reschedule a call to a later time usignf the desktop javascript API, the reason we asking is that the setDisposition or setDispositionByName don’t provide a way to pass the time, is there a way we could implement this as we would like to agents to reschedule the attempt directly from our own application instead of using the agent desktop UI?

1 Like
2

does this work ?
https://help.brightpattern.com/5.3:Desktop-javascript-api-specification/setRescheduleWindow

3

Hi Ivan
Will this work on version 5.3.19.51471 or do we need to upgrade? If we do need to upgrade, which version do we need to upgrade to for this feature

4

I think you need to Upgrade, but honestly i don’t remember already. 5.3.19 was current a while ago
I’d say you better Upgrade anyway