Hi, team,
Is it possible to set a dial rule to retry a record after 30 minutes, however from the admin portal we can only set the retry interval to be at most 10 minutes and also can only reschedule for at least 1 hour. We would like to find out if there’s a way we could do a retry or reschedule for 30 minutes.
Hello,
Current design implies only 1 hour interval as a minimal reschedule interval for automatic dispositions. You can not set it as 30 minutes. Only if you use manual rescheduling by agent. For further information please refer to this help page: