Is it possible to include a segment in the Post Call Survey that would allow us to record a customer voice response? We have a client wants customers to be able to record verbal feedback as part of the survey.
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Tim - yes - for this type of feature, it’s probably additionally helpful if you have voice transcription enabled, however it is not mandatory. Use the record file block, and store the recording as a URL (Store recording accessible via a URL) In your save survey block, there is a Recording URL option - insert https:///$(URL)