How to create a script for incoming calls, the meaning of which is to separate the priority of a call. For example, make a call more priority if we know in advance the list of numbers from which they will call.
Hi Argent -
When you say script, are you referring to the IVR Scenario builder? If so, you can manually set priority using the Priority block. I would recommend keeping this number to the number of 1-9 using decimal place to the tenth as an in between.
I hope this helps.
In addition to what @jeffrey.bristol commented:
You have multiple ways of determining the route of which the call would take.
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You could use and IF block to see if one of the numbers (ANI or DNIS) is detected then alter the priority of the call accordingly.
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You could leverage the use of a mechanism like a back end DB lookup, an API, or the Bright Pattern List Management API to maintain a list of the high priority callers and their numbers.
5.8:Api - Bright Pattern Documentation -
If the higher priority calls need to happen to a specific DNIS (To number/Dialed number) you can set the desired priority on the scenario entries for that scenario/access number/etc.
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