We are trying to prioritize specific services to be answered faster than others. How can we achieve this?
Setting priority within a scenario will prioritize calls that go through that conditional selection of the scenario to be answered over other calls in the scenario. This can also be set on a scenario entry level but will not impact the priority of calls answered through other scenarios. You can see the full outline of how these relate in these two sections of the documentation https://help.brightpattern.com/5.3:Contact-center-administrator-guide/ScenarioEntries/Dial-in#Queuing_priority & https://help.brightpattern.com/5.3:Scenario-builder-reference-guide/ScenarioBlocks/SetPriority