Preview Outbound Dial Rules - Possibility

Good day,
Is it possible to set dial rules in BP as follows:

Share dialing rules document and disposition list for final and non-final dispositions

  • We should not try to contact a user more than 3x within 15 days. If we try to contact the user 3x and the user didn’t answer, we should wait 15 days to try again
  • If we contacted an user and the user is not interested (for any reason), promised to purchase or purchased during the call, we should not call him again for 60 days, even they were included in future updated mailing lists
  • User IDs with invalid telephone numbers formats (“12345678” for example) should be disconsidered

Hi, Amybritton

Here are the answers for your questions:

  • We should not try to contact an user more than 3x within 15 days. If we tried to contact the user 3x and the user didn’t answer, we should wait 15 days to try again

You can try to reschedule the call to the customer every 5 days, if you want to call differently, I bet we don’t have such a functionality.

  • If we contacted an user and the user is not interested (for any reason), promised to purchase or purchased during the call, we should not call him again for 60 days, even they were included in future updated mailing lists

you can set a special disposition for each of such case and set the rescheduling for each disposition to 60 days.

  • User IDs with invalid telephone numbers formats (“12345678” for example) should be disconsidered

you set the disposition for example “invalid” and the number won’t be called no more.

For further information you can refer to this help page: