We have an agent that would like to use their mobile phone for a while, as their headset is on back order. Is there a way to use a mobile phone to accept and make calls through Bright Pattern?
Hello…
The agent can login> select softphone , then select an external phone and enter the cell phone # .
See document link below:
https://help.brightpattern.com/5.3:Agent-guide/Setup/PhoneDevice
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