Hello,
Please can you tell me for what is this URL for? im looking for a “welcome page” for our customers to have daily relevant information displayed to agents upon login.
would be this configuration intended for that purpose?
Non-call cases URL
This setting can be used to display an external web resource to the agents of this team (for example, a search screen of an external knowledge base). Unlike Web Screen Pop, where a page is displayed with respect to a specific interaction, the web resource specified here will be available to the agent at any via the Agent Desktop Home Screen.
A pull-down menu displays three options:
- Select system-wide setting to display the web page defined at the contact center level
- Select none to display no web pages
- Select custom to set a web page specific to the agents of this team.
Thanks Greg, that was i needed!
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